Job summary
Job overview
The Desktop Support Technician role at OVATION Workplace Services focuses on providing local desktop support, troubleshooting hardware and software issues, and ensuring operational consistency within the IT Support Center.
Responsibilities and impact
Daily responsibilities include receiving inbound calls, resolving customer issues, maintaining ticket updates, and providing support for various operating systems and applications.
Experience and skills
Candidates should have a Bachelor's Degree or equivalent in Computer Science, CompTIA A+ certification, and a minimum of 18 months of IT experience, particularly in Windows desktop support.
Company information
OVATION Workplace Services specializes in providing workplace solutions and support services, focusing on IT support and customer service.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Tailor your resume to highlight your experience in providing desktop support, particularly your proficiency with Windows operating systems and Microsoft Office applications, as these are key requirements for the Desktop Support Technician role at OVATION Workplace Services.
Emphasize your troubleshooting skills, experience with ticketing systems, and ability to communicate effectively with customers, as these are essential for resolving issues efficiently and maintaining operational consistency.
Apply through multiple channels including OVATION Workplace Services' corporate site and LinkedIn to maximize your chances of being noticed for the position.
Connect with individuals in the IT Support Center at OVATION Workplace Services on LinkedIn to express your interest in the role; potential ice breakers could include asking about their experiences with specific technologies mentioned in the job description or inquiring about the team culture.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description such as 'desktop support', 'troubleshooting', and 'ticketing systems' to improve your chances of passing initial screenings.
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