Job summary
Job post source
This job is directly from Sorenson Communications
Job overview
The Videophone Customer Care Agent, Tier 1 is responsible for providing customer support via videophone, ensuring high customer satisfaction through account management and troubleshooting.
Responsibilities and impact
Daily responsibilities include answering customer calls, providing support for products and services, resolving issues through various communication methods, and promoting company offerings.
Experience and skills
Candidates must be fluent in American Sign Language (ASL) and have at least one year of customer service experience, along with strong communication and multitasking skills.
Work environment and culture
As a minority-owned company, Sorenson Communications promotes diversity, equity, and inclusion in its workplace and services.
Company information
Sorenson Communications is a leading provider of language services, focusing on connecting diverse people through communication solutions, including video relay services and sign language interpreting.
Job location and travel
This position is remote but not available to candidates in California, New Mexico, Colorado, and Arizona.
Application process
Interested candidates can apply through the Sorenson Communications careers page at www.sorenson.com/company/careers/
Company overview
Sorenson Communications is a leading provider of communication products and services for the deaf and hard-of-hearing community. They make money primarily through their Video Relay Service (VRS), which allows users to communicate via sign language interpreters through video calls. Founded in 2003, the company has played a significant role in enhancing accessibility and inclusivity for individuals with hearing impairments. Their innovative solutions, including video phones and mobile applications, have made them a pivotal player in the telecommunications industry for the deaf and hard-of-hearing.
How to land this job
Position your resume to emphasize your fluency in American Sign Language (ASL), as it is a crucial requirement for the Videophone Customer Care Agent role at Sorenson Communications.
Highlight your customer service experience and skills in troubleshooting and account management, as these are key responsibilities of the position.
Apply through multiple platforms including Sorenson's corporate site and LinkedIn to maximize your chances of being noticed for this role.
Connect with current employees in the customer service division at Sorenson Communications on LinkedIn to gain insights and inquire about the position; consider ice breakers such as discussing your passion for customer support or asking about their experience with the company culture.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating relevant keywords from the job description, such as 'customer service,' 'ASL fluency,' and 'troubleshooting.'
Consider using Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume and identifying the best channels for applying, allowing you to focus your time on other aspects of your job search.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.