Job summary
Job post source
This job is directly from Exactech
Job overview
The Technology Support Specialist at Exactech supports the adoption of advanced surgical technologies by assisting the sales force and other users with software and hardware issues, enhancing product utilization.
Responsibilities and impact
The role involves verbally guiding users through software downloads and installations, troubleshooting without remote access, explaining software capabilities, managing website-based software, triaging inquiries, and supporting teams and sales personnel.
Experience and skills
Requires experience with Windows and Mac OS, strong verbal and written communication skills, knowledge of Microsoft Office and CAD software, organizational skills, and customer service aptitude; a high school diploma is required, with higher education preferred.
Company information
Exactech is a company focused on innovative surgical technologies, particularly in advanced surgical products and solutions like Equinoxe shoulder implants and ExactechGPS.
Team overview
The specialist works within the Advanced Surgical Technologies team, collaborating with global employees and various internal teams to support technology adoption.
Job location and travel
The position is based in Gainesville, FL, with minimal travel required.
Unique job features
The job uniquely requires strong verbal troubleshooting skills without remote access, knowledge of surgical implant technology, and the ability to support diverse users including IT, sales, and hospital staff.
Company overview
Exactech is a global medical device company specializing in the design, development, manufacturing, and marketing of orthopedic implant devices, related surgical instruments, and biologic materials. Founded in 1985, the company focuses on solutions for joint replacement, including hip, knee, and shoulder implants, which are used by surgeons worldwide. Exactech generates revenue through the sale of these medical devices and instruments to hospitals and surgical centers. A significant milestone in its history is its acquisition by TPG Capital in 2018, which has helped to expand its market reach and innovation capabilities.
How to land this job
Tailor your resume to emphasize your proficiency with both Windows and Mac operating systems, highlighting your ability to troubleshoot software and hardware issues verbally without remote access, as this is central to the Technology Support Specialist role at Exactech.
Showcase your communication skills clearly, especially your ability to explain technical concepts to diverse audiences such as IT staff, sales teams, and hospital employees, which aligns with the job's emphasis on verbal support and cross-functional collaboration.
Highlight any experience with software installation, updates, and navigating websites for downloading content, including familiarity with Microsoft Office and CAD applications, as these are specified in the job description.
Apply through multiple channels like Exactech's corporate careers page and LinkedIn to maximize your chances, ensuring your application is visible across platforms where Exactech recruits.
Connect with current Exactech employees in the Advanced Surgical Technologies or Marketing, Large Joints divisions on LinkedIn. When reaching out, use ice breakers such as commenting on recent product launches or asking about how technology support integrates with sales efforts to start a meaningful conversation.
Optimize your resume for ATS by including keywords from the job description such as 'software troubleshooting,' 'Windows and Mac OS,' 'customer service,' 'technical communication,' and 'ExactechGPS' to ensure your resume passes initial screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the role.
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