Job summary
Job post source
This job is directly from Equinox
Job overview
The Front Desk Associate at Equinox provides energetic and enthusiastic customer service, playing a key role in member engagement and club operations.
Responsibilities and impact
The role involves greeting members and guests, scanning membership IDs, answering phones, responding to member inquiries, updating accounts, maintaining a clean work area, touring members, and supporting other departments as needed.
Compensation and benefits
The position offers a competitive salary, benefits, industry-leading commission opportunities, complimentary club membership, and perks including personal training, Pilates, spa, and shop incentives.
Experience and skills
Candidates need at least 1 year of customer service experience, a high school diploma or equivalent, computer literacy, strong communication skills, and a friendly, energetic demeanor; interest in health, fitness, or sports is preferred.
Work environment and culture
Equinox values professionalism, energy, friendliness, and a vibrant, outgoing attitude in a dynamic, growing organization focused on health and fitness.
Company information
Equinox is a dynamic and growing organization in the health and fitness industry, offering premium club services and products.
Job location and travel
The job is located in Century City, presumably at an Equinox club, with shifts including opening, closing, and mid-day hours.
Unique job features
The role includes physical requirements such as standing for long periods, walking, squatting, bending, and lifting up to 50lbs, emphasizing a physically active work environment.
Company overview
Equinox is a luxury fitness company that operates high-end fitness clubs and wellness centers. They generate revenue through membership fees, personal training sessions, and a range of wellness services including spa treatments and retail sales of fitness apparel and accessories. Founded in 1991 in New York City, Equinox has expanded globally, known for its premium facilities, innovative fitness classes, and a strong emphasis on holistic health. The company is part of the Equinox Group, which also owns SoulCycle and Blink Fitness, enhancing its footprint in the wellness industry.
How to land this job
Tailor your resume to emphasize your customer service experience, especially in dynamic, fast-paced environments, highlighting your ability to greet and assist members professionally and courteously as detailed in the Equinox Front Desk Associate role.
Highlight your skills in communication across different channels—phone, in-person, and email—and your proficiency with computer systems, ensuring you showcase your reliability and energetic, friendly demeanor.
Apply through multiple channels such as the Equinox corporate career site, LinkedIn, and other job boards where the position is posted to maximize your exposure and chances of being noticed.
Connect on LinkedIn with current Front Desk Associates or managers at Equinox’s Century City location; use ice breakers like commenting on their recent posts about fitness culture or asking about what qualities make someone successful in their team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'member engagement,' 'communication skills,' 'computer literate,' and 'team collaboration' to pass automated screenings effectively.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, find multiple application portals, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and other job search activities.
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