Job summary
Job overview
This job is for a Technical Support Specialist at MS Shift, Inc., where you will provide technical support to high-end clients and ensure superior customer service.
Responsibilities and impact
You will deliver customer service, install and troubleshoot software and hardware, process transactions, escalate issues, follow up with customers, and maintain system reliability.
Compensation and benefits
The salary range for this position is based on experience.
Experience and skills
A Bachelor’s degree in Computer Science or related field, 2+ years of tech support experience, and excellent communication skills are required.
Work environment and culture
MS Shift, Inc. values diversity and is an equal opportunity employer.
Company information
MS Shift, Inc. is a fast-moving company focused on providing technical support and solutions to high-end clients.
Job location and travel
This is an on-site position.
Company overview
MS Shift, Inc. is a software and technology company headquartered in New York City, specializing in providing advanced systems for the hospitality industry, particularly leading hotels worldwide. Founded in 2005, the company focuses on developing and improving powerful hotel management software solutions. With a team size of 11-50 employees, MS Shift generates revenue by offering these specialized software products and related services to its clients. The company is led by CEO Ori Zur and is known for its commitment to employee satisfaction and growth.
How to land this job
Position your resume to highlight your technical support experience, emphasizing your ability to provide outstanding customer service and troubleshoot technical issues effectively.
Showcase your experience with software and hardware installation, as well as your familiarity with ticketing systems, to align with the responsibilities outlined in the job description.
Apply through multiple platforms, including the MS Shift corporate site and LinkedIn, to maximize your chances of being noticed for the Technical Support Specialist role.
Reach out to current employees in the technical support division at MS Shift on LinkedIn to ask about the position; a good ice breaker could be mentioning your interest in their recent projects or asking about their team dynamics.
Optimize your resume for ATS by including keywords from the job description such as 'technical support,' 'troubleshooting,' and 'customer service' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process; it can help tailor your resume, identify the best application channels, and suggest networking opportunities to enhance your job search.
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