Job summary
Job post source
This job is directly from Penske Automotive Group
Job overview
The Express Service Advisor at Penske Automotive Group will enhance customer experiences by acting as a liaison between customers and the service department, ensuring effective communication regarding vehicle maintenance and repairs.
Responsibilities and impact
Daily tasks include scheduling appointments, reviewing service history, providing accurate cost estimates, and ensuring customers receive exceptional service throughout their vehicle ownership journey.
Compensation and benefits
Compensation is based on production/sales with a minimum wage aligned with Arizona state minimum wage; benefits include health care options, a 401k savings plan with company match, and opportunities for career growth.
Experience and skills
Candidates should possess excellent communication and organizational skills, a strong work ethic, and a genuine interest in providing exceptional customer service; prior experience in a similar role is preferred but not specified.
Career development
The company offers training and resources for career growth, tailored to individual performance and interests, promoting advancement within the organization.
Work environment and culture
Penske Automotive Group fosters a values-driven culture emphasizing integrity, professionalism, excellence, and teamwork, creating a positive workplace environment.
Company information
Penske Automotive Group is a Fortune 500 company recognized for excellence in the automotive industry, consistently named among the best dealerships to work for and known for its commitment to customer service.
Team overview
The specific team dynamics are not detailed, but the role is part of a service team focused on delivering exceptional customer experiences.
Job location and travel
The position is located at Tempe Honda in Arizona, with potential requirements for a valid driver's license and a good driving record.
Application process
The application process includes a phone interview, several in-person interviews, background checks, reference checks, and a drug screen; interested candidates are encouraged to apply directly.
Unique job features
This role offers the chance to impact customer satisfaction directly, with a focus on achieving challenging monthly goals and providing unparalleled service.
Company overview
Penske Automotive Group Inc. is a diversified international transportation services company that operates automotive and commercial truck dealerships primarily in the United States, Canada, and Western Europe. They generate revenue through the sale of new and used vehicles, vehicle maintenance and repair services, and the sale of replacement parts. Founded in 1990, the company has grown significantly through strategic acquisitions and partnerships, becoming one of the largest automotive retailers globally. Notably, Penske is also involved in commercial vehicle distribution and has a significant presence in the truck leasing and logistics sectors.
How to land this job
Tailor your resume to highlight your exceptional customer service skills and experience, emphasizing your ability to communicate effectively and work collaboratively in a team-oriented environment.
Showcase any relevant experience in scheduling, estimating, or advising on vehicle maintenance and repairs, as these are crucial responsibilities for the Express Service Advisor role.
Apply through multiple platforms, including the Penske Automotive Group corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with current employees in the service department at Penske Automotive Group on LinkedIn to ask about their experiences and insights regarding the Express Service Advisor role; potential ice breakers could include discussing your shared passion for customer service or asking about their favorite aspect of working at Penske.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer experience,' 'communication skills,' and 'vehicle maintenance,' ensuring your application stands out in initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking rather than getting bogged down in application details.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.