Sutherland

AI Trainer – Change Management Specialist - Multi / Bilingual (French / Spanish) - Remote US / Canada

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Sutherland

  • Job overview

    The AI Trainer – Change Management Specialist role at Sutherland focuses on designing and delivering AI training programs to facilitate successful AI integration and change management within the company and for its clients.

  • Responsibilities and impact

    The role involves designing AI training programs, analyzing training needs, customizing content, communicating with stakeholders, supporting engagement, and measuring training effectiveness to ensure smooth AI adoption.

  • Experience and skills

    Candidates should have a bachelor's degree in a related field, 3+ years of training experience including 2 years in AI or change management, expertise in Microsoft Copilot, bilingual skills in English and French or Spanish, and strong knowledge of change management principles and AI tools.

  • Work environment and culture

    Sutherland values digital transformation, innovation, and continuous improvement, fostering a culture that combines human expertise with AI to drive measurable results.

  • Company information

    Sutherland is a technology-driven company specializing in AI, automation, cloud engineering, and advanced analytics, serving iconic global brands and holding over 200 patents in AI and related technologies.

  • Job location and travel

    This is a remote position available for candidates in the US or Canada.

  • Unique job features

    The role uniquely combines AI training with change management expertise, emphasizing bilingual capabilities and the use of Microsoft Copilot, supporting technology-driven organizational transformations.

Company overview

Sutherland is a global business process outsourcing (BPO) and digital transformation company that provides a range of services including customer experience management, IT services, and back-office support. Founded in 1986, Sutherland has grown to serve clients across various industries such as banking, healthcare, and technology. The company generates revenue by offering tailored solutions to improve business performance and operational efficiency for its clients. Notably, Sutherland leverages advanced technologies like AI and analytics to deliver innovative and scalable solutions.

How to land this job

  • Tailor your resume to emphasize your experience designing and delivering AI training programs, especially highlighting your expertise in Microsoft Copilot and bilingual capabilities in French and Spanish, as these are critical for Sutherland's AI Trainer role.

  • Highlight your knowledge of change management frameworks like ADKAR and Kotter’s 8-Step Model, along with your ability to communicate complex AI concepts clearly, demonstrating your alignment with the job’s focus on technology-driven organizational change.

  • Apply through multiple channels including Sutherland’s corporate career site and LinkedIn to maximize your application’s visibility and chances of being noticed for this remote US/Canada position.

  • Connect with current employees in Sutherland’s AI or Change Management divisions on LinkedIn; use ice breakers such as asking about their experience integrating AI tools like Microsoft Copilot or inquiring how they approach change management in AI adoption projects.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'AI training design,' 'change management,' 'Microsoft Copilot,' 'bilingual French/Spanish,' and 'organizational change' to ensure it passes initial screenings.

  • Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and enhancing your skills.

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