Job summary
Job post source
This job is directly from Protech Automotive Solutions
Job overview
The Remote Expert Supervisor role at Protech Automotive Solutions involves providing technical product support to customers, ensuring high-quality service and resolving technical issues related to automotive scanning units.
Responsibilities and impact
The role requires answering inbound and outbound calls, assisting customers with technical questions about Autel scanning units, conducting research to resolve technology issues, and ensuring quick and effective response times.
Experience and skills
Candidates need a high school diploma or GED, at least 2 years of IT experience, excellent customer service skills, professional phone etiquette, and strong problem-solving and decision-making abilities.
Job location and travel
The position is remote, allowing work from home, with possible extended or weekend hours required.
Company overview
Protech Automotive Solutions specializes in providing advanced diagnostic and repair services for modern vehicles, leveraging cutting-edge technology to ensure precision and efficiency. They generate revenue through a combination of direct repair services, partnerships with automotive dealerships, and offering specialized training programs for technicians. Founded in 2015, Protech has rapidly expanded its footprint across the United States, becoming a trusted name in the automotive repair industry by focusing on innovation and customer satisfaction.
How to land this job
Position your resume to highlight your technical support experience and ability to provide excellent customer service, focusing on your skills with troubleshooting and problem resolution relevant to automotive scanning tools like the Autel unit.
Emphasize your phone etiquette, communication skills, and experience handling inbound and outbound calls, showcasing your ability to manage customer interactions professionally and efficiently.
Apply through multiple channels including Protech Automotive Solutions' corporate website and LinkedIn to maximize your chances of being noticed for the Remote Expert Supervisor role.
Connect with current employees in the technical support or customer service divisions at Protech Automotive Solutions on LinkedIn; use ice breakers such as asking about their experience with the Autel scanning unit or inquiring how they manage extended hours and weekend shifts.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical product support,' 'customer service,' 'problem solving,' 'phone etiquette,' and 'Autel scanning unit' to ensure your resume passes initial automated screenings.
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