MSPCA-Angell

Client Care Specialist - Veterinary Hospital - Part Time (26 Hours Per Week)

BOSTON, MAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from MSPCA-Angell

  • Job overview

    The Client Care Specialist at MSPCA-Angell is a part-time role focused on managing client interactions and supporting veterinary staff in a busy animal medical center, ensuring compassionate and efficient service.

  • Responsibilities and impact

    The Client Care Specialist handles front desk duties including check-ins, scheduling, discharge procedures, emergency desk tasks like urgent case intake and end-of-life paperwork, working closely with medical staff to maintain smooth client experiences.

  • Compensation and benefits

    The position offers a competitive prorated salary with benefits including Blue Cross medical, dental, vision, disability, life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, employee discounts, and free onsite parking.

  • Experience and skills

    Applicants should have at least one year of customer service experience, strong communication skills, attention to detail, and the ability to stay calm and organized in a fast-paced environment.

  • Work environment and culture

    MSPCA-Angell values compassionate service and teamwork in a fast-paced, 24/7 veterinary hospital environment, supporting both staff and clients with respect and professionalism.

  • Company information

    MSPCA-Angell, founded in 1915, is a leading veterinary teaching hospital known internationally for animal medicine, serving Boston and New England as a primary care, emergency, and referral center.

  • Team overview

    The Client Care Specialist is a key member of the veterinary hospital team, working closely with medical staff and other team members to ensure excellent client service.

  • Job location and travel

    The job is located at Angell Animal Medical Center near Boston, with access to public transportation and free onsite employee parking.

  • Unique job features

    This role is unique due to its setting in a renowned 24/7 veterinary hospital providing general and specialty care to a variety of animals, including exotic pets.

Company overview

MSPCA-Angell is a renowned non-profit organization dedicated to animal protection and veterinary care. They operate through a network of animal care and adoption centers, as well as the Angell Animal Medical Center, providing comprehensive medical services. Their revenue comes from donations, adoption fees, and veterinary services. Founded in 1868, MSPCA-Angell has a long history of advocating for animal welfare, including legislative efforts and community outreach programs. This rich history and commitment to animal care make it a respected leader in the field.

How to land this job

  • Position your resume to highlight your customer service experience and your ability to handle sensitive situations calmly, as these are crucial for the Client Care Specialist role at MSPCA-Angell.

  • Emphasize strong communication skills, attention to detail, and experience working in fast-paced environments, especially in roles involving scheduling, check-ins, and client interaction.

  • Apply through multiple platforms such as MSPCA-Angell's official website and LinkedIn to maximize your application visibility and ensure you reach all possible recruiters.

  • Connect with current employees in the veterinary hospital or client services division at MSPCA-Angell on LinkedIn; use ice breakers like commenting on their dedication to animal care or asking about their favorite part of working at Angell.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'veterinary hospital,' 'scheduling,' 'client communication,' and 'emergency desk procedures' to pass initial screenings effectively.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting locations, and find LinkedIn contacts to network with, saving you time and improving your chances of landing this position.

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