TTEC

Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California

REMOTEPosted 25 days ago

Job summary

  • Job post source

    This job is directly from TTEC

  • Job overview

    The Spanish-English Bilingual Healthcare Customer Service Representative role at TTEC involves providing compassionate customer support remotely in California, enhancing customer experiences in healthcare services.

  • Responsibilities and impact

    The representative will answer incoming customer communications, research and resolve customer issues, and apply product or service knowledge to assist customers effectively.

  • Compensation and benefits

    The position offers a base wage starting at $18.15 per hour plus performance bonuses, along with a benefits package that may include PTO, tuition reimbursement, and health and wellness incentives.

  • Experience and skills

    Candidates must be bilingual in English and Spanish, have at least 6 months of customer service experience, a high school diploma or equivalent, computer skills, and a high-speed internet connection.

  • Career development

    TTEC supports career growth with training from day one, ongoing coaching, and access to thousands of free courses for professional development.

  • Work environment and culture

    TTEC promotes an inclusive, community-minded culture valuing diversity, belonging, and authenticity, with a global team focused on humanity and technology.

  • Company information

    TTEC, established in 1982, specializes in creating engaging customer experiences for leading brands through various communication channels, blending humanity and technology.

  • Team overview

    The candidate will report to a Team Lead and contribute to the success of the customer experience and team goals.

  • Job location and travel

    This is a remote position based in California, specifically listed as US-CA-McClellan.

  • Unique job features

    The role offers remote work flexibility, performance bonuses, and a supportive environment emphasizing employee well-being and career advancement.

Company overview

TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.

How to land this job

  • Tailor your resume to highlight your bilingual proficiency in Spanish and English, emphasizing your ability to communicate clearly and compassionately in both languages, as this is central to the role at TTEC.

  • Showcase your customer service experience, even if it’s six months or more, focusing on your skills in resolving issues, providing information, and maintaining a positive customer experience through empathy and patience.

  • Apply through multiple platforms including TTEC’s official careers page and LinkedIn to maximize your visibility and chances of being noticed by recruiters.

  • Connect on LinkedIn with current TTEC employees in the customer service or healthcare divisions; start conversations with ice breakers like commenting on their recent posts about company culture or asking about their experience working remotely at TTEC.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual', 'customer service', 'healthcare', 'remote', 'problem resolution', and 'compassionate communication' to ensure your resume passes initial screenings.

  • Utilize Jennie Johnson’s Power Apply feature to automate and streamline your application process, including resume tailoring, multi-platform applying, and LinkedIn networking, so you can focus your time on preparing for interviews and professional growth.

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