Technical Support Analyst (Client Services)
LOS ANGELES, CAPosted 20 days ago
Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Technical Support Analyst (Client Services) role at STAND 8 involves providing expert technical support to enterprise clients, ensuring smooth operation of workplace technology across multiple device platforms.
Responsibilities and impact
The role includes troubleshooting and resolving technical issues, managing software upgrades and installations, supporting office relocations and PC refresh projects, asset management, and collaborating with technical leads and client services managers to maintain high-quality service.
Compensation and benefits
The position offers an hourly wage of $30-35 depending on experience, with benefits including medical coverage, dental and vision insurance, a 401(k) plan, employee assistance programs, and discount programs.
Experience and skills
Candidates need at least 5 years of Level 2 support experience in Windows and Mac environments, strong network protocol knowledge, proficiency with mobile devices, excellent communication and customer service skills, physical ability to handle equipment, and a valid CA driver's license; preferred qualities include integrity, innovation, collaboration, forward-thinking, and responsibility.
Work environment and culture
STAND 8 values ethical standards, innovation, teamwork, forward-thinking, and accountability, promoting a dynamic and collaborative work environment with flexible scheduling and multi-location support.
Company information
STAND 8 is an IT solutions provider with over fifteen years of experience, operating globally with offices in the US, Mexico, Japan, and India, focusing on cutting-edge technology and automation to deliver world-class services.
Job location and travel
The job involves supporting multiple locations across the US, requiring travel between sites, with work performed indoors and outdoors under varying conditions, and a flexible schedule including holidays and weekends.
Unique job features
This role requires a rotating schedule including holidays and weekends, physical activity such as lifting and site visits, and involvement in diverse technical projects like office relocations and PC refreshes.
Company overview
STAND 8 Technology Consulting is a technology solutions provider specializing in IT consulting, staffing, and managed services for businesses across various industries. They generate revenue by delivering custom technology solutions, offering talent acquisition services, and managing IT projects to optimize business performance. Founded with a focus on innovation and client success, the company has grown to serve prominent clients in sectors like media, telecommunications, and finance. Their expertise in digital transformation and workforce solutions positions them as a strategic partner for organizations navigating complex technological challenges.
How to land this job
Position your resume to highlight your extensive experience providing Level 2 end-user technical support in both Windows and Mac environments, emphasizing troubleshooting, software installation, and patch management skills.
Focus on showcasing your ability to manage hardware setups, PC refresh projects, office relocations, and asset management, as well as your strong communication and customer service skills that align with the client-facing nature of the role.
Apply through multiple channels including STAND 8 Technology Consulting’s corporate careers page and LinkedIn to maximize your application’s reach and visibility.
Connect with current employees in the Client Services or Technical Support divisions on LinkedIn; start conversations with ice breakers such as complimenting recent company projects, asking about their experience with STAND 8’s technical solutions, or inquiring how they handle the rotating schedule and client demands.
Optimize your resume for ATS by incorporating keywords from the job description like 'Level 2 support,' 'Windows and Mac OS,' 'mobile device support,' 'PC refresh,' 'asset management,' and 'technical troubleshooting' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume submissions, identify the best application platforms, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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