Job summary
Job post source
This job is directly from Grant Street Group
Job overview
The Product Support Analyst at Grant Street Group provides expert support to clients and internal teams, ensuring they maximize the value of the company's software products.
Responsibilities and impact
The role involves resolving client and internal support requests, identifying and addressing recurring issues, collaborating with teams to remove roadblocks, and improving support processes and documentation.
Compensation and benefits
The expected salary range is $65,000 to $90,000 per year; benefits include a technology-rich work environment and options for on-site or remote work tailored to employee needs.
Experience and skills
Candidates should have strong customer focus, problem-solving skills, initiative, ability to learn software, and excellent communication skills; a self-starter mentality and proactive improvement mindset are essential.
Career development
The company values professional excellence and teamwork, offering opportunities to contribute actively to team and company success, fostering growth through collaboration and innovation.
Work environment and culture
Grant Street Group promotes a positive, entrepreneurial culture with a focus on teamwork, professional excellence, and individual responsibility, supporting flexible work arrangements.
Company information
Grant Street Group is a software company focused on delivering high-quality SaaS products with a commitment to excellent client support and innovation.
Team overview
The Product Support team is dedicated to providing top-notch support and continuously improving support processes, working collaboratively across teams.
Job location and travel
This is a remote position for the West Coast with set working hours Monday to Friday, 8:00-5:00 or 9:00-6:00 PT, with openness to other time zones willing to work these hours.
Application process
Applicants are encouraged to put extra effort into their applications beyond just submitting a resume, reflecting enthusiasm for the role.
Unique job features
The role offers the opportunity to be a subject matter expert, work with innovative support tools, and actively improve support processes in a collaborative environment.
Company overview
Grant Street Group is a software development firm specializing in cloud-based solutions for government and financial institutions. They generate revenue by providing software-as-a-service (SaaS) platforms for tax collection, electronic payments, and auctions of financial instruments. Founded in 1997, the company gained prominence by hosting the world's first online bond auction for the City of Pittsburgh. Their innovative approach and continued focus on technology-driven solutions have established them as a leader in the public finance sector.
How to land this job
Tailor your resume to emphasize your customer service skills, problem-solving abilities, and experience with software support, highlighting your knack for understanding and satisfying customer needs.
Showcase your initiative and proactive mindset by detailing examples where you improved support processes or contributed to team success, aligning with Grant Street Group's emphasis on self-starters and continuous improvement.
Apply through multiple platforms including Grant Street Group's corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with current Product Support team members or related professionals at Grant Street Group on LinkedIn; use ice breakers like commenting on their recent posts about software support or asking about their experience working remotely in a technology-rich environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Product Support,' 'customer-focused,' 'problem-solving,' 'software as a service,' and 'proactive improvement' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, discover multiple application channels, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.
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