Job summary
Job post source
This job is directly from FlightSafety International
Job overview
The Deskside Support Technician role at FlightSafety International involves providing hands-on IT support to internal and external customers at learning center locations, ensuring smooth technical operations and customer satisfaction.
Responsibilities and impact
The technician will troubleshoot and resolve hardware and software issues, provide remote and onsite support, coordinate hardware procurement, maintain IT equipment inventory, escalate issues when necessary, and assist with network and server maintenance.
Compensation and benefits
The salary range is $54,000-$92,000 depending on qualifications and market factors, with benefits including vacation, sick leave, 401k match, healthcare coverage, and other perks.
Experience and skills
Candidates need at least 3 years of customer-facing deskside support experience, strong technical knowledge of PCs, Windows OS, Microsoft Office, network protocols, and good problem-solving and communication skills; an associate degree or equivalent experience is required.
Work environment and culture
FlightSafety values responsiveness, prioritization, communication, record keeping, and customer service, operating in a collaborative and team-oriented environment with a focus on common goals.
Company information
FlightSafety International is a leading aviation training company providing simulators and training to pilots and technicians worldwide, operating globally with a large fleet of advanced simulators.
Team overview
The technician will be part of an onsite technical team working closely with the Regional IT Manager and other IT staff to support FlightSafety's learning centers.
Job location and travel
The role is based at FlightSafety's learning center locations with some travel required and occasional work outside normal business hours.
Unique job features
The position offers a high level of autonomy, direct customer interaction, and involvement with advanced aviation training technology environments.
Company overview
FlightSafety International is a leading provider of professional aviation training, simulation equipment, and software. They generate revenue by offering comprehensive training programs for pilots, maintenance technicians, and other aviation professionals, as well as manufacturing advanced flight simulators and training devices. Founded in 1951 by Albert Lee Ueltschi, the company has a rich history of innovation and commitment to safety, serving clients worldwide, including commercial airlines, business aviation, and military organizations.
How to land this job
Position your resume to highlight hands-on deskside support experience and your ability to troubleshoot and resolve hardware and software issues autonomously, as this is key for the Deskside Support Technician role at FlightSafety International.
Emphasize your customer service skills and experience working directly with internal and external customers, showcasing your communication, prioritization, and problem-solving abilities.
Apply through multiple channels including FlightSafety International's official corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current FlightSafety IT team members or those in the Regional IT or Deskside Support divisions on LinkedIn; use ice breakers like commenting on recent company training innovations or asking about their experience supporting aviation professionals.
Optimize your resume for ATS by incorporating keywords from the job description such as 'deskside support,' 'hardware troubleshooting,' 'Windows Desktop Operating Systems,' 'network protocols,' and 'customer service' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and skill development.
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