Job summary
Job post source
This job is directly from Talkdesk
Job overview
The Technical Support Engineer at Talkdesk plays a crucial role in enhancing customer experience by providing technical assistance and support to clients, ensuring their issues are resolved efficiently.
Responsibilities and impact
Daily responsibilities include answering technical support tickets, communicating with customers, managing multiple tasks, collaborating with engineering teams, documenting interactions, and contributing to the knowledge base.
Compensation and benefits
The position offers full-time employment with competitive pay, health insurance, and the necessary equipment to work from home, along with opportunities for internal training and growth.
Experience and skills
Candidates should be fluent in English with excellent communication skills, have prior experience in a client-facing technical role, and possess strong problem-solving abilities.
Career development
There are opportunities for internal training and growth within the company, allowing employees to develop their skills and advance their careers.
Work environment and culture
Talkdesk promotes an inclusive and diverse culture, emphasizing teamwork, accountability, and a healthy work-life balance in a fun and challenging environment.
Company information
Talkdesk is recognized as a leader in cloud contact centers, with significant funding and a strong valuation, aiming to redefine customer experience globally.
Team overview
The team values quality over quantity and has achievable goals, fostering a collaborative environment among its members.
Job location and travel
The position is remote, allowing employees to work from anywhere in the USA, with flexible hours and a requirement for a dedicated workspace.
Unique job features
The role distinguishes itself by offering the chance to work in a start-up unicorn company with a focus on innovative solutions and customer support.
Company overview
Talkdesk is a global customer experience leader that provides cloud-based contact center solutions to help businesses improve customer interactions. Founded in 2011, the company offers a comprehensive suite of tools including AI-driven analytics, workforce management, and omnichannel support to streamline customer service operations. Talkdesk generates revenue through subscription-based pricing models for its software-as-a-service (SaaS) offerings. Notably, the company has experienced significant growth and has received substantial venture capital funding, positioning itself as a key player in the contact center industry.
How to land this job
Tailor your resume to highlight your experience in technical support, particularly in a client-facing role within a CCaaS environment, as this aligns directly with the responsibilities at Talkdesk.
Emphasize your strong communication skills and problem-solving abilities, as these are crucial for effectively managing technical support tickets and providing exceptional customer service.
Apply for the Technical Support Engineer position through multiple platforms including Talkdesk's corporate site and LinkedIn to maximize your visibility and opportunities.
Connect with current Talkdesk employees in the customer support division on LinkedIn to gather insights about the role and the company culture. You could start the conversation by asking about their experience with the company's FAST principles or recent projects they've enjoyed.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support', 'problem-solving', and 'ticketing system' to ensure it passes through initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on networking and preparing for interviews while ensuring your applications are tailored and submitted efficiently.
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