Job summary
Job post source
This job is directly from ITW Food Equipment Group
Job overview
The Technical Product Support Specialist at ITW Food Equipment Group provides expert technical support for refrigeration equipment, ensuring high performance and customer satisfaction.
Responsibilities and impact
The specialist delivers technical troubleshooting and repair assistance via phone, manages equipment complaints, collaborates with Engineering and Quality teams, leads technical training, processes warranty claims, supports upgrade programs, and maintains technical documentation.
Experience and skills
Requires 2+ years of technical support experience, preferably in refrigeration, HVAC, or electronics, with at least 1 year of field experience; strong communication, customer service, analytical skills, proficiency in Microsoft Office, and EPA 608 Type I certification are required.
Company information
ITW Food Equipment Group supports over $1 billion in refrigeration equipment and focuses on high-quality product performance and customer service.
Job location and travel
The role involves working in a climate-controlled office environment with physical demands including standing, walking, and climbing stairs during a Monday to Friday 9:30am to 6:30pm schedule.
Unique job features
The job involves direct technical support for a large portfolio of refrigeration equipment and includes responsibilities such as leading training sessions and collaborating closely with engineering and quality teams.
Company overview
ITW Food Equipment Group, a division of Illinois Tool Works (ITW), specializes in manufacturing commercial kitchen equipment for the foodservice and food retail industries. They generate revenue by providing high-quality, innovative products such as ovens, refrigerators, dishwashers, and food processing equipment to restaurants, hotels, and institutions globally. Founded in 1912, ITW has a long history of engineering excellence and customer-focused solutions, making it a trusted name in the industry. Their commitment to sustainability and efficiency also sets them apart in the competitive market.
How to land this job
Tailor your resume to emphasize your technical support experience, especially in refrigeration, HVAC, or electronics, highlighting your troubleshooting and repair skills over the phone.
Showcase your ability to collaborate with engineering and quality teams and your experience with warranty claims, technical documentation, and customer complaint resolution.
Apply through multiple platforms such as ITW Food Equipment Group's corporate careers page and LinkedIn to maximize your application visibility for the Technical Product Support Specialist role.
Connect with current employees in ITW Food Equipment Group's Food Equipment division on LinkedIn; use ice breakers like commenting on recent product innovations or asking about their experience supporting refrigeration equipment.
Optimize your resume for ATS by including keywords from the job description like 'technical troubleshooting,' 'customer service,' 'warranty claims,' 'Microsoft Office Suite,' and 'HVAC field experience' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts, saving you time and increasing your chances of landing the role.
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