Job summary
Job post source
This job is directly from Citizens Business Bank
Job overview
The Service Representative II at Citizens Business Bank provides efficient and friendly service, handling various banking transactions and ensuring customer satisfaction.
Responsibilities and impact
Daily responsibilities include processing deposits and withdrawals, assisting customers with inquiries, and adhering to banking regulations while promoting additional services.
Compensation and benefits
The salary range for this position is $20.00 to $25.00 per hour, with eligibility for an annual bonus and a part-time schedule of 30 hours per week.
Experience and skills
Candidates must have a high school diploma or GED and at least six months of experience in customer service or cash handling within a financial institution.
Career development
Opportunities for growth may include advancement within the bank's service roles or other departments, depending on performance and experience.
Work environment and culture
Citizens Business Bank promotes a customer-centric culture focused on providing exceptional service and maintaining compliance with banking regulations.
Company information
Citizens Business Bank is a well-established financial institution known for its commitment to customer service and community involvement, offering a range of banking products and services.
Team overview
The candidate will join a team of service representatives dedicated to providing excellent customer service and supporting banking operations.
Job location and travel
The position is likely based in a branch office environment with a moderate noise level and physical demands including standing and lifting up to 25 pounds.
Application process
Interested candidates should apply directly through the Citizens Business Bank website, providing a resume and cover letter as required.
Unique job features
This role emphasizes customer interaction and cross-selling opportunities, contributing to a positive banking experience.
Company overview
Citizens Business Bank is a regional bank headquartered in Ontario, California, specializing in providing a range of financial services to small and medium-sized businesses, as well as individuals. They generate revenue through traditional banking services such as loans, deposits, and treasury management, alongside wealth management and trust services. Founded in 1974, the bank has grown significantly, expanding its footprint across California with a focus on personalized customer service and community involvement. Key historical milestones include its IPO in 1997 and consistent recognition for financial stability and performance.
How to land this job
Tailor your resume to emphasize your customer service skills, cash handling experience, and familiarity with banking regulations, as these are crucial for the Service Representative II role at Citizens Business Bank.
Highlight your ability to effectively communicate with customers, both in-person and over the phone, as well as your experience in processing transactions like deposits and withdrawals, which are essential duties in this position.
Apply through multiple platforms, including the Citizens Business Bank corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with professionals in the customer service division at Citizens Business Bank on LinkedIn to gather insights about the position and the team culture; potential ice breakers could include asking about their experience at the bank or discussing recent banking trends.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service', 'cash handling', and 'banking regulations' to ensure your application passes initial screenings.
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