Job summary
Job post source
This job is directly from City of Aurora
Job overview
The Emergency Communication Specialist I role at City of Aurora involves handling 9-1-1 and non-emergency calls to ensure timely dispatch of emergency services, playing a critical role in public safety communications.
Responsibilities and impact
The specialist will receive and prioritize emergency and non-emergency calls, provide pre-arrival medical instructions, operate communication systems, input data into dispatch systems, assist with map reading, maintain records, and support dispatchers during busy periods or critical incidents.
Compensation and benefits
The position offers an hourly wage starting at $29.57 during basic training with a range up to $49.55 based on certifications and progression, plus annual cost of living increases, high-performance bonuses, retirement plans, wellness programs, free parking, and additional pay for bilingual skills and training roles.
Experience and skills
Candidates must be 18 or older with a high school diploma or GED, complete Aurora911 Basic Training and certifications including NCIC/CCIC, CPR, and Emergency Dispatcher certifications; skills include effective communication, emotional regulation, confidentiality, multitasking, and knowledge of public safety operations and technology.
Career development
Aurora911 provides career progression through certification levels with salary increases, opportunities for specialty assignments, leadership development, and tuition reimbursement for continuing education.
Work environment and culture
The City of Aurora values integrity, respect, professionalism, and customer service, fostering a supportive and diverse work environment with wellness resources, peer support, and mentoring.
Company information
City of Aurora is a growing municipality committed to public safety and community service, operating Aurora911 to manage emergency communications and dispatch services for police, fire, and medical responders.
Team overview
The candidate will join Aurora911, a team of public safety professionals collaborating with multiple city departments to provide emergency response services to the Aurora community.
Job location and travel
The job is located at 23911 E Arapahoe Rd, Aurora, Colorado, with a 24-hour shift schedule including nights, weekends, holidays, and on-call duties.
Application process
Applicants must submit applications by July 28th, 2025, with ongoing screenings on a first-come, first-served basis; veterans should include military service documentation; drug testing and background checks are required.
Unique job features
This role is life safety-sensitive, requires handling confidential information, offers specialty assignments like peer support and tactical dispatching, and provides additional compensation for bilingual skills and training roles.
Company overview
The City of Aurora, located in Colorado, is a municipal government entity responsible for providing a wide range of public services to its residents, including public safety, water management, parks and recreation, and community development. It generates revenue through taxes, service fees, and grants, which are allocated to maintain and improve city infrastructure and services. Founded in 1891, Aurora has grown to become the third-largest city in Colorado, known for its diverse population and vibrant economy. Key historical milestones include its rapid expansion during the post-World War II era and ongoing efforts in urban development and sustainability initiatives.
How to land this job
Tailor your resume to highlight your ability to handle high-pressure emergency communication scenarios, emphasizing skills in multi-line telephone systems, computer-aided dispatch, and crisis intervention as outlined in the job description.
Focus on showcasing certifications such as CPR, NCIC/CCIC, Emergency Medical Dispatcher, and any relevant training that aligns with the Aurora911 Basic Training Program requirements.
Apply through multiple platforms including the City of Aurora’s official careers website, LinkedIn, and other job boards where the Emergency Communication Specialist I position is posted to maximize your application visibility.
Connect with current Aurora911 team members or emergency communication professionals on LinkedIn; start conversations by referencing the City of Aurora’s CORE 4 values or asking about their experience with the Aurora911 Basic Training Program as effective ice breakers.
Optimize your resume for ATS by incorporating keywords such as 'emergency communication,' 'computer-aided dispatch,' 'crisis intervention,' 'CPR certification,' and 'Aurora911 Basic Training Program' to ensure your resume passes automated screening.
Use Jennie Johnson’s Power Apply feature to automate tailored resume customization, find the best application portals, and identify LinkedIn contacts in the Aurora911 division, allowing you to focus your energy on interview preparation and networking.
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