Job summary
Job post source
This job is directly from Advance Financial
Job overview
The Customer Service Representative at Advance Financial plays a crucial role in delivering exceptional customer service and assisting with loan applications.
Responsibilities and impact
Daily responsibilities include assisting customers online, in person, and over the phone, answering questions, helping with loans, and working with team leads to meet monthly goals.
Compensation and benefits
The position offers a salary range of $16-$24 per hour, a $500 sign-on bonus after 90 days, generous PTO, paid parental leave, 100% company-paid health insurance, a 401k with 5% company match, and a student loan repayment plan.
Experience and skills
Candidates should have a high school diploma or equivalent, phone customer service experience is preferred, and must have cash handling experience and computer proficiency.
Career development
The role encourages ongoing learning and development, with a focus on being coachable to grow within the company.
Work environment and culture
Advance Financial emphasizes a world-class experience for both customers and employees, fostering a supportive and inclusive work environment.
Company information
Advance Financial is dedicated to providing financial services, including loans, with a commitment to exceptional customer service and employee satisfaction.
Team overview
The team dynamic involves collaboration with team leads and a focus on meeting and exceeding performance goals.
Job location and travel
The position requires reliable transportation to various locations and the ability to work all shifts, including days, evenings, nights, and weekends.
Application process
Candidates are encouraged to apply by submitting their resume and any necessary documentation as specified in the job posting.
Unique job features
The role stands out due to its focus on customer relationship building and the provision of a supportive work environment with various employee benefits.
Company overview
Advance Financial is a financial services company based in Nashville, Tennessee, specializing in providing flexible, short-term loans and financial solutions such as installment loans, lines of credit, and prepaid cards. Founded in 1996, the company has grown significantly, operating numerous locations and offering 24/7 online services to cater to a wide range of customer needs. They generate revenue through interest and fees on their loan products, and their commitment to customer service and community involvement has been a key aspect of their business model.
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