Job summary
Job post source
This job is directly from TheraDriver
Job overview
The Technical Support Specialist at TheraDriver provides technical assistance and support to customers using the company's SaaS platform, playing a key role in customer satisfaction and retention within the autism care technology space.
Responsibilities and impact
The role involves providing Tier 1 & 2 technical support, troubleshooting issues, managing and assigning support tickets, maintaining user accounts and permissions, assisting with client onboarding and offboarding, supporting customer training, and collaborating with Product and Engineering teams to resolve issues and improve IT processes.
Experience and skills
Candidates should have 3+ years of IT support or help desk experience, strong technical and troubleshooting skills, familiarity with Google Workspace, Microsoft, SaaS tools, excellent communication skills, and the ability to support remote teams and manage ticketing systems efficiently.
Career development
The position offers opportunities to grow by leading IT operations initiatives, contributing to product improvements, and helping shape scalable IT infrastructure as the company expands.
Work environment and culture
TheraDriver values a mission-driven, fast-paced environment focused on revolutionizing autism care, emphasizing patience, empathy, and clear communication in a fully remote work setting based on the East Coast (EST).
Company information
TheraDriver is a San Francisco-based company focused on improving autism care through AI-enabled technology and services, aiming to optimize clinical operations and client outcomes.
Job location and travel
This is a fully remote position for candidates based on the East Coast (EST Time Zone), with clinic hours potentially starting at 7am EST.
Unique job features
The role uniquely combines technical support with customer service in a mission-driven company focused on autism care, offering the chance to work closely with product and engineering teams on innovative AI-powered solutions.
Company overview
TheraDriver is a San Francisco-based private company founded in 2023 that develops AI-enabled software solutions for Applied Behavior Analysis (ABA) clinics and autism care providers. The company offers a B2B SaaS platform featuring tools for scheduling, care operations, behavior technician (RBT) training, virtual parent coaching, and family care group management, with integrations to popular ABA software like Central Reach and ReThink. TheraDriver’s revenue model centers on selling its software and services to behavioral health clinics and professionals, aiming to improve team productivity and streamline clinic operations. The founding team includes CEO Malavica Sridhar, Chief Clinical Officer Mareiko Au, and COO Kimberly Hall, and the company has raised early-stage venture capital, including a $1.77 million round. TheraDriver was inspired by personal connections to autism and is focused on supporting both clinics and families in delivering and coordinating autism care.
How to land this job
Position your resume to highlight your 3+ years of IT support, help desk, or systems administration experience, emphasizing your ability to troubleshoot technical issues and support SaaS platforms like TheraDriver's.
Focus on showcasing your strong communication skills, especially your ability to translate complex technical information into clear, patient guidance for non-technical users, aligning with the customer service aspect of the role.
Apply through multiple channels including TheraDriver's corporate careers page, LinkedIn job postings, and other job boards where the position is listed to maximize your application visibility.
Connect with current Technical Support Specialists or team members within TheraDriver's customer success or product teams on LinkedIn; start conversations by referencing the company's mission to revolutionize Autism Care or asking about their experience working remotely in a mission-driven tech environment.
Optimize your resume for ATS by including keywords such as 'technical support,' 'SaaS troubleshooting,' 'ticketing systems,' 'customer satisfaction,' 'issue resolution,' and 'remote IT support' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, submitting applications across multiple platforms, and identifying relevant LinkedIn contacts for networking, allowing you to focus on preparing for interviews and skill development.
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