Job summary
Job post source
This job is directly from Align Communications & Creative
Job overview
The Service Desk Lead at Align Communications & Creative manages overflow support operations and develops the Client Services function, playing a key role in supporting client needs and mentoring support staff within a growing Managed Services team.
Responsibilities and impact
The role involves acting as a working supervisor handling support tickets and escalations, serving as liaison with clients, designing training programs, delivering high-level support to financial services clients, mentoring junior staff, resolving IT and Microsoft 365 related issues, managing resource tracking, and contributing to process improvements and reporting.
Compensation and benefits
This full-time position offers a salary range of $90K to $115K based on experience, full benefits, paid training, and performance-based bonuses.
Experience and skills
Candidates should have 5-10 years of client services experience, at least 1 year of supervisory experience in technical support, hands-on knowledge of Microsoft 365, Exchange Online, Intune, and Azure AD, with preferred experience in financial or managed services and certifications like ITIL or Microsoft.
Career development
The company offers opportunities to train in leading technologies, gain valuable skills, and grow within a high-performance Managed Services team.
Work environment and culture
Align promotes a dynamic, innovative, and client-focused culture valuing passion, skills, and ideas, with a hybrid work model requiring in-office presence twice weekly and participation in an on-call rotation.
Company information
Align Communications & Creative is a premier global provider of technology infrastructure solutions specializing in managed IT services, with over three decades of experience serving diverse industries including financial services and technology.
Team overview
The candidate will join a high-performance Managed Services team supporting clients primarily in Hedge Fund and Alternative Investment sectors, focusing on hybrid and cloud environments.
Job location and travel
The position is hybrid, requiring in-office presence twice per week, with some on-call duties including nights and weekends.
Unique job features
This role uniquely combines supervisory responsibilities with hands-on technical support and offers exposure to high-level client service in the financial sector with opportunities to develop scalable training programs and improve operational processes.
Company overview
Align Communications & Creative is a dynamic company specializing in providing innovative communication strategies and creative solutions to businesses seeking to enhance their brand presence and engagement. They generate revenue by offering services such as branding, digital marketing, public relations, and content creation tailored to meet client needs across various industries. Established with a focus on blending creativity with strategic thinking, the company has built a reputation for delivering impactful campaigns and fostering strong client relationships. Candidates should note Align’s emphasis on collaboration, innovation, and staying ahead of industry trends, making it an exciting environment for professionals in the creative and communications fields.
How to land this job
Tailor your resume to emphasize your leadership and supervisory experience in a technical support environment, highlighting your ability to manage overflow support operations and mentor junior staff effectively.
Showcase your hands-on expertise with Microsoft 365, Exchange Online, Intune, and Entra ID (Azure AD), as well as familiarity with service management frameworks and reporting standards relevant to client services.
Apply through multiple channels including Align Communications & Creative’s corporate careers page, LinkedIn, and any specialized job boards for IT and managed services roles to maximize your application reach.
Connect with professionals in Align’s Managed Services or Client Services divisions on LinkedIn; start conversations by referencing Align’s focus on innovation or asking about their experience supporting financial services clients, which can serve as natural ice breakers.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'service desk lead,' 'Microsoft 365,' 'client services,' 'ITIL,' 'ticketing systems,' and 'financial services support' to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your energy on interview preparation and skill development.
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