Job summary
Job post source
This job is directly from HireRight
Job overview
The Director of Customer Service at HireRight leads customer service operations to enhance customer experience and operational efficiency across multiple teams.
Responsibilities and impact
The role involves strategic leadership, team oversight, workforce management, continuous improvement, performance analytics, stakeholder collaboration, and technology implementation to drive customer service excellence.
Compensation and benefits
HireRight offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, flexible spending accounts, 401K, paid vacation and holidays, education assistance, and employee discounts.
Experience and skills
Requires a bachelor's degree, 10+ years in customer service operations with 5+ years in senior leadership, strong analytical and leadership skills, familiarity with customer service technologies and call center management principles.
Work environment and culture
HireRight promotes a culture of excellence, high performance, continuous improvement, and values transparency and collaboration across departments.
Company information
HireRight is a global background screening and workforce solutions provider with operations in over 200 countries, known for accuracy and tailored services.
Team overview
The candidate will oversee multiple teams including training and development, quality assurance, workforce management, and continuous improvement program teams.
Application process
Candidates must submit resumes directly to HireRight; unsolicited resumes from search firms or staffing agencies are not accepted and will not incur placement fees.
Unique job features
The role is distinguished by its focus on transformational change, integration of advanced customer service technologies like AI and CRM systems, and a strategic impact on customer service operations.
Company overview
HireRight is a global leader in employment background screening, providing comprehensive solutions that help organizations make informed hiring decisions. They offer services such as criminal background checks, employment and education verifications, drug testing, and identity checks. Founded in 1981, HireRight has a significant history of innovation in the screening industry, including the development of integrated screening solutions with applicant tracking systems. The company generates revenue by partnering with businesses across various industries to ensure compliance and mitigate hiring risks.
How to land this job
Position your resume to emphasize strategic leadership in customer service operations, highlighting your ability to drive operational efficiency and transformational change aligned with HireRight’s goals.
Focus on showcasing experience managing teams responsible for training, quality assurance, workforce management, and continuous improvement, demonstrating your capability to lead and develop high-performing customer service groups.
Apply through multiple channels including HireRight’s corporate career site and LinkedIn to maximize your exposure and ensure your application reaches the right recruiters.
Connect with current HireRight employees in the customer service or operations divisions on LinkedIn; start conversations by referencing recent company initiatives, asking about the team culture, or expressing enthusiasm for HireRight’s commitment to innovation in customer service.
Optimize your resume for ATS by incorporating keywords such as 'customer service operations,' 'workforce management,' 'process improvement,' 'CRM systems,' 'performance metrics,' and 'customer service technology' to pass initial screenings effectively.
Leverage Jennie Johnson’s Power Apply feature to automate multi-channel applications, tailor your resume for ATS optimization, and identify relevant LinkedIn contacts for networking, allowing you to focus more on interview preparation and strategic follow-up.
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