Job summary
Job post source
This job is directly from BambooHR
Job overview
The Payroll Support role at BambooHR involves supporting clients using the company's payroll software, acting as the primary contact for small and medium-sized businesses, and enhancing their payroll experience.
Responsibilities and impact
The role requires providing exceptional phone and email support, troubleshooting payroll software issues, assisting clients with deductions and garnishments, researching solutions, and helping clients integrate and use the software effectively.
Compensation and benefits
The position offers comprehensive health, life, and disability insurance, generous leave policies including 4 weeks vacation and 12 holidays, parental leave, volunteer time off, 401k with up to 6% company match, a $2000 paid vacation bonus, and an Employee Assistance Program through Headspace.
Experience and skills
Candidates should enjoy phone conversations for up to 6 hours daily, have a passion for customer care, be eager to learn payroll (experience preferred but not required), communicate clearly, have strong attention to detail, be tech-savvy, multitask well, type 60+ words per minute, and be available for initial in-office training.
Career development
BambooHR emphasizes professional and personal growth, offering opportunities to stretch capabilities, turn ideas into reality, and develop within a supportive, values-driven culture.
Work environment and culture
The company culture is recognized for openness, integrity, and a commitment to doing the right thing, fostering a supportive and inclusive environment that values meaningful work and life balance.
Company information
BambooHR is a market leader in people intelligence platforms transforming HR, known for innovation, sustainable growth, and building HR software that improves work experiences.
Job location and travel
This is a remote position available in the specified state, with initial in-office training required before choosing between remote or in-office work.
Unique job features
The role offers a unique opportunity to work with a leading HR software company, with extensive training and a focus on client empowerment and payroll expertise.
Company overview
BambooHR is a leading provider of cloud-based human resources software designed to help small and medium-sized businesses manage their HR needs efficiently. They offer solutions for applicant tracking, employee onboarding, time-off tracking, and performance management, generating revenue through subscription-based services. Founded in 2008, BambooHR has grown significantly, becoming a trusted name in the HR tech industry, known for its user-friendly interface and commitment to improving workplace culture.
How to land this job
Tailor your resume to emphasize your customer support skills, especially your ability to handle phone and email communications effectively, as BambooHR values exceptional client interactions in the Payroll Support role.
Highlight any experience or willingness to learn payroll processes, software troubleshooting, and multitasking under pressure, as these are key components of the job description.
Apply through multiple platforms such as BambooHR's official careers page and LinkedIn to maximize your chances of being noticed by recruiters for this role.
Connect with current BambooHR employees in the Payroll Support or Client Support divisions on LinkedIn, using ice breakers like commenting on BambooHR's company culture or asking about their experience with the payroll software training period.
Optimize your resume for ATS by including keywords from the job description such as 'payroll processing,' 'client support,' 'software troubleshooting,' 'multitasking,' and 'customer satisfaction' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate and optimize your application process across multiple channels, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you valuable time during your job search.
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