Texas Tech University Health Sciences Center

Sr Patient Services Specialist

LUBBOCK, TXPosted 24 days ago

Job summary

  • Job post source

    This job is directly from Texas Tech University Health Sciences Center

  • Job overview

    The Sr Patient Services Specialist ensures efficient patient flow in the clinic, serving as the primary contact for patients and managing appointment scheduling and record maintenance.

  • Responsibilities and impact

    Daily tasks include responding to patient inquiries, verifying benefits, obtaining referrals, and processing pre-certifications, while also providing exceptional customer service.

  • Compensation and benefits

    Compensation is based on qualifications and budgetary guidelines, with additional information available on the institutional pay plan website.

  • Experience and skills

    Candidates should have a high school diploma and three years of customer service experience, preferably in a healthcare setting, with additional education considered as a substitute for experience.

  • Career development

    Opportunities for professional development include mentoring and assessing educational needs within the department.

  • Work environment and culture

    The role supports a service-oriented philosophy and adheres to safety policies and procedures of the institution.

  • Company information

    Texas Tech University Health Sciences Center is dedicated to health education and research, providing various healthcare services and training professionals in the field.

  • Team overview

    The team is part of the Otolaryngology department, focusing on patient services and collaboration among managed care staff.

  • Job location and travel

    The position is located at the HSC - Lubbock campus with no travel requirements.

  • Application process

    Applicants must submit a resume/CV and may need to provide additional documentation as specified in the job posting.

  • Unique job features

    This role offers unique opportunities in patient interaction and contributes significantly to the operational efficiency of the clinic.

Company overview

Texas Tech University Health Sciences Center (TTUHSC) is a public academic health institution that focuses on educating healthcare professionals and conducting research to improve healthcare delivery. They generate revenue through tuition, research grants, and healthcare services provided by their affiliated clinics and hospitals. Established in 1969, TTUHSC has expanded its reach with multiple campuses across Texas, emphasizing interprofessional education and community health initiatives.

How to land this job

  • Tailor your resume to emphasize your experience in patient services, appointment scheduling, and customer service, as these are critical for the Senior Patient Services Specialist role at Texas Tech University Health Sciences Center.

  • Highlight your familiarity with insurance verification, claims processing, and patient inquiries, as these skills align closely with the job description.

  • Apply through multiple platforms including the Texas Tech University Health Sciences Center corporate site and LinkedIn to maximize your exposure to this opportunity.

  • Connect with professionals in the Otolaryngology department at Texas Tech University Health Sciences Center on LinkedIn to express your interest in the position and gather insights; consider ice breakers like asking for advice on succeeding in the role or discussing recent developments in their department.

  • Optimize your resume for ATS by incorporating specific keywords from the job description such as 'patient flow', 'insurance claims', and 'customer service' to ensure it passes initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, helping you tailor your resume, identify the best application channels, and find relevant LinkedIn connections, thus allowing you to focus on other aspects of your job search.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.