Job summary
Job post source
This job is directly from Urban Compass
Job overview
The Customer Success Manager at Urban Compass serves as the primary contact for new customers, supporting them in using Compass tools and services to enhance their real estate business experience.
Responsibilities and impact
The role involves managing office operations, providing marketing and technology support, facilitating customer onboarding, collaborating with teams on projects, and promoting Compass technology adoption to ensure a positive customer experience.
Compensation and benefits
The position offers an hourly base pay range of $27-$30, with potential bonuses, restricted stock units, and a comprehensive benefits package including medical, dental, vision, 401(k), paid leave, and various employee support programs.
Experience and skills
Candidates should have 2-3 years of customer service, hospitality, or operations experience, preferably with real estate knowledge, strong communication, problem-solving skills, attention to detail, and the ability to work onsite during standard hours.
Career development
Urban Compass provides professional growth opportunities through collaborative culture, diverse initiatives, and support for employee career advancement.
Work environment and culture
The company fosters an energetic, collaborative culture emphasizing diversity, equity, inclusion, and authentic self-expression in a supportive work environment.
Company information
Urban Compass, founded in 2012, is a real estate technology company revolutionizing the industry with an end-to-end platform empowering residential agents.
Team overview
The candidate will join a team focused on agent experience and customer success, working closely with national onboarding and marketing teams to support agents and office operations.
Job location and travel
This is a 100% in-office role based in Naperville and Hinsdale, Illinois, requiring presence during standard operating hours.
Unique job features
The role uniquely combines customer success with office management and marketing support, offering involvement in national initiatives and expansion projects, plus a strong emphasis on culture and community building.
Company overview
Urban Compass, now known as Compass, is a real estate technology company that combines cutting-edge software with expert agents to simplify the home-buying, selling, and renting process. Founded in 2012 by Ori Allon and Robert Reffkin, Compass generates revenue through commissions on real estate transactions facilitated by its platform and agents. The company is notable for its proprietary tools, such as marketing automation and data-driven pricing strategies, which empower agents and clients alike. With a strong focus on innovation and expansion, Compass has grown to become one of the largest real estate brokerages in the U.S., attracting significant investment and achieving a public listing in 2021. Candidates should be aware of its tech-driven culture and commitment to redefining the real estate experience.
How to land this job
Tailor your resume to highlight your customer service and operations experience, emphasizing your ability to support and serve agents in a fast-paced, real estate-oriented environment.
Showcase your skills in managing office operations, training users on technology tools, and providing marketing support, as these are key responsibilities for the Customer Success Manager role at Urban Compass.
Apply through multiple channels including Urban Compass's official careers page and LinkedIn to maximize your chance of visibility and consideration for this in-office position in Naperville and Hinsdale, IL.
Connect with current employees in the agent experience or customer success teams at Urban Compass on LinkedIn; start conversations with ice breakers like commenting on recent company initiatives or asking about their experience working in the Naperville/Hinsdale offices.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'office management,' 'marketing support,' 'technology training,' and 'agent experience' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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