Job summary
Job post source
This job is directly from eJAmerica
Job overview
The End User Support Specialist at eJAmerica provides comprehensive desktop and end-user computing support, ensuring efficient IT operations and improved user experience.
Responsibilities and impact
The specialist handles Microsoft Windows OS administration, Microsoft 365 support, hardware and software troubleshooting, endpoint security, system management with tools like SCCM and Intune, remote support, documentation, and collaboration with IT teams.
Experience and skills
Requires over 5 years of hands-on desktop support experience, proficiency in Windows 10/11, Microsoft 365, endpoint security tools, and remote support tools; ITIL and technical certifications are desirable but not mandatory.
Job location and travel
The work schedule is from 7:00 AM to 5:00 PM with 24/7 on-call support required.
Company overview
eJAmerica is a management consulting and IT services company based in Irvine, California, with a significant presence in New York. The company specializes in digital application services, cyber security, and next-generation IT solutions, leveraging cloud technology to deliver innovative services. With an annual revenue of $15.2 million and a workforce of 105 employees, eJAmerica is recognized for its expertise in providing comprehensive IT consulting and management solutions. The company is known for its competitive salaries and strong focus on client needs, positioning itself as a leader in the IT consulting industry.
How to land this job
Tailor your resume to highlight your extensive hands-on experience with Microsoft Windows 10 and 11 administration, deployment, and troubleshooting, emphasizing your proficiency in Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, and Office apps.
Emphasize your technical knowledge of endpoint security tools such as Defender for Endpoint, CrowdStrike, BitLocker, and secure boot, alongside your experience with system management tools like SCCM, Intune, Workspace ONE, and ManageEngine for remote support and patch management.
Showcase your familiarity with ITIL processes and ticketing systems, basic network troubleshooting skills (static IP, DHCP, DNS), and your ability to handle hardware break-fix, imaging, and device provisioning to align with the job's core requirements.
Apply through multiple channels including eJAmerica's corporate careers page and LinkedIn job postings to maximize your chances, and consider other reputable job boards where eJAmerica may post this role.
Connect with IT support or desktop services professionals at eJAmerica on LinkedIn, opening conversations with ice breakers such as asking about their experience working with 24/7 on-call support or their approach to endpoint security challenges.
Optimize your resume for ATS by incorporating exact keywords from the job description like 'Microsoft 365 support,' 'endpoint security,' 'ITIL,' 'SCCM,' 'patch management,' and 'remote support tools' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify LinkedIn contacts in relevant divisions, saving you time and increasing your application effectiveness.
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