Job summary
Job post source
This job is directly from Combined Public Communications
Job overview
The Entry Level IT Support Specialist will provide customer service and technical support for IT solutions in the correctional market, focusing on the County Jail System.
Responsibilities and impact
Daily responsibilities include providing over-the-phone support, troubleshooting Combined Public Communication systems, managing support tickets, and interacting with correctional staff and technicians.
Compensation and benefits
Benefits include medical, dental, vision, ancillary benefits, 401K, and ESOP.
Experience and skills
Candidates should have a minimum of 2+ years in customer service or help desk roles, strong communication skills, and the ability to work independently and in teams.
Work environment and culture
The company has a small, agile team focused on high levels of customer service.
Company information
Combined Public Communications is a telecommunications company based in Cold Spring, KY, specializing in IT solutions for the correctional market.
Team overview
The team consists of IT professionals working closely together to provide support and solutions.
Job location and travel
The position is based in Cold Spring, KY, with full-time shifts available from 4pm to midnight, Tuesday to Saturday.
Company overview
Combined Public Communications (CPC) specializes in providing inmate communication solutions to correctional facilities across the United States. The company generates revenue by offering secure phone systems, video visitation, and messaging services tailored to meet the needs of correctional institutions while ensuring compliance with regulatory standards. Founded in 1999, CPC has built a reputation for delivering reliable and cost-effective communication tools that enhance connectivity between inmates and their families. Their focus on innovation and customer service has made them a trusted partner in the corrections industry.
How to land this job
Tailor your resume to highlight your customer service experience and any relevant technical skills, emphasizing your ability to communicate effectively with both technical and non-technical individuals.
Focus on showcasing your prior help desk or call center experience, as well as your proficiency with Microsoft Office applications such as Word, Excel, and Outlook, which are critical for this role.
Apply through multiple platforms, including the Combined Public Communications corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Reach out to individuals in the IT division at Combined Public Communications on LinkedIn to learn more about the role and the team culture; potential ice breakers could include asking about their favorite aspect of working in IT support or inquiring about the challenges they face in their daily tasks.
Ensure your resume is optimized for Applicant Tracking Systems (ATS) by incorporating keywords from the job description, such as 'customer service,' 'help desk,' and 'troubleshooting,' to improve the likelihood of passing initial screenings.
Consider leveraging Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections to network with, allowing you to focus on other aspects of your job search.
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