Job summary
Job post source
This job is directly from ImageFIRST
Job overview
The Service Director at ImageFIRST will oversee a team of 30 Service Associates and 5 District Managers, focusing on customer service management and profitable growth.
Responsibilities and impact
Daily responsibilities include staffing, hiring, training, customer service management, problem resolution, and driving growth within existing accounts.
Compensation and benefits
The position offers competitive pay along with medical, dental, vision, and other insurance benefits, a 401k with matching, and a paid time off package.
Experience and skills
Candidates must have a minimum of 3 years in Operations or Service Management, a bachelor's degree or equivalent experience, and strong organizational and communication skills.
Career development
Opportunities for growth include managing a recurring revenue stream and developing leadership skills within a collaborative team environment.
Work environment and culture
ImageFIRST promotes a culture of safety, honesty, respect, and remarkable service, fostering a collaborative team environment.
Company information
Founded in 1967, ImageFIRST is the largest national linen rental and laundry service for the healthcare market, known for its high customer retention rate and commitment to infection prevention.
Team overview
The candidate will join a Specialty healthcare services team in Denver, CO, managing a diverse team of Service Associates and District Managers.
Job location and travel
The job is located in Denver, CO, with 50% travel required across Colorado.
Unique job features
The role emphasizes leadership development, operational scaling, and maintaining a high level of customer service.
Company overview
ImageFIRST is a leading provider of linen, laundry, and apparel services for the healthcare industry. They specialize in delivering high-quality medical linens, patient gowns, scrubs, and other healthcare-related textiles, ensuring hygiene and comfort for patients and staff. Founded in 1967, ImageFIRST has grown through a commitment to exceptional customer service and innovative solutions, including infection prevention and inventory management. The company generates revenue by offering rental and laundry programs tailored to the specific needs of healthcare facilities, ensuring compliance with healthcare regulations and enhancing operational efficiency.
How to land this job
Tailor your resume for the Service Director position at ImageFIRST by emphasizing your experience in operations and service management, particularly highlighting any roles that involved managing teams, customer service, and problem resolution.
Focus on showcasing your ability to lead and develop teams, as well as your experience in budgeting and maintaining recurring revenue streams, which are critical for this role.
Apply through multiple platforms, including ImageFIRST's corporate site and LinkedIn, to maximize your exposure and chances of being noticed by hiring managers.
Connect with professionals in the healthcare services division at ImageFIRST on LinkedIn to gather insights about the company culture and the specific qualities they value in a Service Director. Potential ice breakers could include discussing recent industry trends or asking about their experience at ImageFIRST.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'operations management,' 'customer service,' 'leadership,' and 'budgeting' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored for the Service Director role at ImageFIRST.
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