Job summary
Job post source
This job is directly from EDB
Job overview
The Chief Customer Officer at EDB leads the entire post-sale customer experience, driving retention, net revenue retention, and strategic partnerships globally.
Responsibilities and impact
The role includes overseeing Customer Success, Support, Professional Services, and Customer Education, championing a customer-first culture, and leading automation and AI adoption to enhance customer operations and satisfaction.
Compensation and benefits
EDB offers wellness programs, health and wellness resources, Wellness Fridays through 2025, and region-specific benefits detailed by the Talent Acquisition team.
Experience and skills
Candidates should have proven leadership in Customer Success or Support in enterprise B2B SaaS or data/AI companies, experience scaling customer organizations, improving retention metrics, and familiarity with open-source, database, and AI technologies, plus AI-powered tool implementation.
Work environment and culture
EDB values diversity, inclusion, trust, respect, and a collaborative environment, fostering a culture centered on integrity and employee well-being.
Company information
EDB is a leading provider of a data and AI platform centered on Postgres, serving over 1,500 global customers including government and financial sectors, with a strong open-source community presence.
Job location and travel
The position is remote, as indicated by the #BI-Remote tag.
Application process
Applicants are encouraged to apply directly; EDB does not accept unsolicited resumes from recruitment agencies without a signed agreement.
Unique job features
The role uniquely integrates AI and automation into customer-facing operations to improve efficiency and customer satisfaction at scale.
Company overview
EDB, or EnterpriseDB, specializes in providing enterprise-class software and services based on the open-source PostgreSQL database. They generate revenue through subscription-based licensing, support services, and consulting for businesses looking to leverage PostgreSQL for their database needs. Founded in 2004, EDB has played a significant role in enhancing PostgreSQL's capabilities for enterprise environments, making it a viable alternative to traditional proprietary databases. Their offerings include advanced tools for database management, migration, and performance optimization, catering to a wide range of industries.
How to land this job
Position your resume to highlight leadership in Customer Success, Support, and Professional Services within enterprise B2B SaaS or data/AI companies, emphasizing end-to-end customer experience ownership.
Stress your experience driving customer retention, net revenue retention (NRR), and reducing churn through strategic initiatives and operational rigor, especially in high-growth environments scaling from $50M to $300M+ revenue.
Emphasize familiarity with open-source, database, and AI technologies, and your success implementing AI-powered automation tools to enhance customer service efficiency and satisfaction.
Apply through multiple channels including EDB's corporate careers site and LinkedIn to maximize visibility and increase your chances of being noticed.
Connect with current EDB executives or leaders in Customer Success and related divisions on LinkedIn; open conversations by referencing EDB’s mission to supercharge Postgres, or inquire about how AI and automation are shaping their customer experience strategy.
Optimize your resume for ATS by incorporating keywords such as 'Customer Success,' 'Net Revenue Retention,' 'AI-powered automation,' 'Post-sale customer experience,' and 'enterprise B2B SaaS' to ensure it passes initial screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application platforms, and discover LinkedIn contacts for networking, freeing you to focus on strategic preparation and interviews.
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