Job summary
Job post source
This job is directly from Ellucian
Job overview
The Technical Account Manager at Ellucian serves as a strategic technical advisor for higher education customers, managing relationships and aligning Ellucian's SaaS solutions with customer goals to drive successful outcomes.
Responsibilities and impact
The role involves acting as the main technical contact for assigned accounts, providing technical guidance, resolving issues with support teams, aligning customer strategies with products, coordinating cross-functional teams, monitoring customer usage, and ensuring SLA and KPI attainment.
Compensation and benefits
The position offers comprehensive health coverage including medical, dental, and vision, flexible time off, a Thrive Flex Lifestyle Account, 401k with match, parental leave, charitable days, telemedicine, wellness programs, caregiver support, diversity and inclusion initiatives, employee referral bonuses, and professional development opportunities.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, at least 3 years in a technical customer-facing role preferably in SaaS or EdTech, AWS certification(s), familiarity with cloud platforms and monitoring tools, strong communication and problem-solving skills, knowledge of service management frameworks, and preferably Linux system management experience.
Career development
Ellucian fosters a learning culture with education assistance and professional development programs to support career growth.
Work environment and culture
Ellucian values leadership, innovation, growth, and humanizing their approach, emphasizing a collaborative and inclusive environment focused on transformation in higher education.
Company information
Ellucian is a global leader in education technology serving over 2,900 customers in 50 countries with AI-powered SaaS solutions that support the entire student lifecycle and improve institutional success.
Job location and travel
This is a remote position based in the United States, offering flexibility in work environment.
Unique job features
The role uniquely combines technical expertise with strategic customer advocacy in the higher education SaaS sector, involving cross-team collaboration and direct impact on customer success and retention.
Company overview
Ellucian is a leading provider of software and services tailored for higher education institutions. They generate revenue by offering cloud-based solutions, enterprise resource planning (ERP) systems, and student information systems (SIS) that help colleges and universities manage their operations efficiently. Founded in 1968, Ellucian has a rich history of innovation and has continually evolved to meet the changing needs of the education sector. Their products are used by over 2,700 institutions worldwide, making them a pivotal player in the education technology landscape.
How to land this job
Position your resume to highlight your experience as a technical customer advocate, emphasizing your ability to build strong relationships and act as a trusted advisor, which aligns with Ellucian's focus on customer engagement and strategic account management.
Emphasize your familiarity with SaaS environments, cloud platforms like AWS, Azure, or GCP, and technical tools such as monitoring/log management systems (Datadog, CloudWatch, NewRelic), as well as your problem-solving and communication skills tailored to both technical and non-technical audiences.
Apply through multiple channels including Ellucian's corporate careers page, LinkedIn, and relevant EdTech or SaaS job boards to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Ellucian employees in the technical account management or customer success divisions; use ice breakers like commenting on Ellucian’s impact in higher education technology or asking about key challenges they face in customer engagement to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical account management,' 'SaaS,' 'AWS certification,' 'customer engagement,' 'issue resolution,' and 'cross-functional collaboration' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application platforms, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and deepening your industry knowledge.
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