Senior CX/UX Research Consultant (Sr. User Researcher | Tax Accounting) - R0049870 USA
COPPELL, TXPosted 19 days ago
Job summary
Job post source
This job is directly from Wolters Kluwer
Job overview
The Senior CX/UX Research Consultant at Wolters Kluwer leads UX research for the Lien Solutions business, impacting product decisions and user experience in tax accounting software.
Responsibilities and impact
The role involves collaborating with product leadership to identify research needs, conducting user research and usability testing, guiding product teams in strategic decisions, and promoting user-centered design and design thinking.
Compensation and benefits
Wolters Kluwer offers medical, dental, vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation, sick time, and paid parental leave.
Experience and skills
Requires 8+ years in user research, familiarity with generative and evaluative methods, agile environments, Lean UX, B2B product research, and strong communication skills; preferred qualifications include a bachelor's or master's degree, experience with analytics tools, AI products, tax and accounting solutions, and collaboration tools like Figma and Miro.
Work environment and culture
The company values connecting colleagues with a hybrid work model and emphasizes user-centered processes and continuous learning.
Company information
Wolters Kluwer is a global leader in professional information services with a strong presence in tax, accounting, healthcare, legal, and compliance sectors, serving customers worldwide with over 20,000 employees.
Team overview
The candidate will join the Digital eXperience Group (DXG), partnering globally with business units to innovate and expand online product portfolios.
Job location and travel
Hybrid work with office presence required about eight days per month at various U.S. locations within 50 miles of the candidate's residence.
Application process
Applicants may need to appear onsite at a Wolters Kluwer office during recruitment; further application details are not specified.
Unique job features
The role offers involvement with cutting-edge AI and large language model products, working in a dynamic agile environment with opportunities to influence enterprise B2B solutions.
Company overview
Wolters Kluwer is a global information services company specializing in professional information, software solutions, and services for sectors such as healthcare, tax and accounting, governance, risk and compliance, and legal and regulatory. They generate revenue by providing subscription-based access to their extensive databases, software tools, and consultancy services. Founded in 1836 and headquartered in the Netherlands, Wolters Kluwer has a rich history of innovation and acquisitions, positioning itself as a leader in delivering critical information and workflow solutions to professionals worldwide.
How to land this job
Position your resume to emphasize your eight or more years of experience in user research, particularly within agile environments and B2B product settings, highlighting your expertise in generative and evaluative research methods that inform design decisions.
Focus on showcasing your collaboration skills with designers, product managers, and engineers, your proficiency with tools like Miro and Figma, and your experience with user research platforms and analytics tools such as Pendo.
Apply through multiple channels including Wolters Kluwer's corporate careers site, LinkedIn, and other job boards where this role is posted to maximize your visibility and chances of consideration.
Connect with current employees in the UX/CX Research or Digital eXperience Group divisions on LinkedIn, using ice breakers like referencing Wolters Kluwer's commitment to user-centered design, recent innovations in tax accounting solutions, or asking about their experience working in the DXG unit.
Optimize your resume for ATS by incorporating keywords from the job description such as 'user research,' 'agile environment,' 'generative and evaluative research,' 'Lean UX,' 'B2B products,' 'Miro,' 'Figma,' and 'Pendo' to ensure it passes initial automated screenings.
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