Job summary
Job post source
This job is directly from ASM Global
Job overview
The Guest Services Supervisor at ASM Global oversees guest services operations at the Tucson Convention Center, ensuring smooth entry, seating, and compliance with ADA regulations while leading a team to maintain safety and service quality.
Responsibilities and impact
The role involves directing ticketing and seating staff, conducting training, ensuring ADA compliance, inspecting front of house areas for safety and cleanliness, reviewing incident reports, and evaluating staff performance.
Experience and skills
Requires a high school diploma or GED, at least 1 year of guest services experience in a similar venue, good leadership and communication skills, knowledge of radio communication equipment, and physical ability to stand and walk for long periods, including working nights, weekends, and holidays.
Work environment and culture
The work environment is physically demanding, requiring flexibility for nights, weekends, and holidays, with exposure to noise, fumes, and other adverse conditions, emphasizing safety, inclusivity, and equal opportunity.
Company information
ASM Global operates the Tucson Convention Center, providing event and venue management services, and is committed to equal opportunity employment and accommodations for disabilities.
Team overview
The supervisor leads guest services personnel responsible for ticketing, seating, and guest assistance, focusing on team training and performance evaluation.
Job location and travel
The position is located at the Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701, with work both inside and outside the facility depending on event needs.
Application process
Applicants needing accommodations for the application process can contact the provided phone number; the company encourages diverse applicants including women, minorities, individuals with disabilities, and protected veterans.
Unique job features
The role includes responsibility for ADA compliance and safety inspections, with physical demands and flexible scheduling requirements unique to event venue operations.
Company overview
ASM Global is a leading venue management and services company that operates a wide array of stadiums, convention centers, theaters, and other event spaces worldwide. Formed in 2019 through the merger of AEG Facilities and SMG, ASM Global generates revenue by managing and hosting events, providing catering services, and offering ticketing solutions. The company is known for its extensive portfolio of high-profile venues and its commitment to delivering exceptional event experiences. Understanding ASM Global's history of strategic mergers and its global footprint can be crucial for a candidate looking to join the team.
How to land this job
Position your resume to highlight your leadership skills and experience in guest services, emphasizing your ability to supervise teams and conduct on-the-job training as described in the job duties.
Focus on showcasing your knowledge of ADA compliance and handling guests with disabilities, as well as your experience with radio communication equipment and incident reporting.
Apply through multiple platforms including ASM Global's corporate career site and LinkedIn to maximize your visibility for the Guest Services Supervisor role.
Connect on LinkedIn with current ASM Global employees in guest services or supervisory roles; start conversations by complimenting recent ASM Global events or asking about their experience managing guest services during large events.
Optimize your resume for ATS by incorporating keywords such as 'guest services,' 'supervision,' 'ADA compliance,' 'incident reporting,' and 'radio communication equipment' to ensure it passes automated screenings.
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