Job summary
Job post source
This job is directly from FF Inc
Job overview
The Customer Service Representative (CSR) role at FF Inc focuses on assisting customers by addressing their needs and solving problems efficiently, contributing to customer satisfaction and smooth operations.
Responsibilities and impact
The CSR will communicate with customers via phone, email, or chat, troubleshoot issues, track orders, answer inquiries, log customer feedback, and maintain a calm and friendly demeanor in all interactions.
Compensation and benefits
The position offers competitive hourly pay plus performance bonuses, flexible work shifts including evenings and weekends, a supportive team environment, and a casual dress code.
Experience and skills
Candidates need excellent verbal and written communication skills, basic computer proficiency, and a high school diploma or GED; customer service experience is preferred but not required as training is provided.
Career development
The job provides real opportunities for career growth within a supportive team environment.
Work environment and culture
FF Inc promotes a positive, drama-free workplace with a casual dress code and supportive team culture.
Company overview
FF Inc, also known as Faraday Future, is an American electric vehicle manufacturer headquartered in Los Angeles, California, focused on developing intelligent, connected, and high-performance electric vehicles for global markets. The company generates revenue through the design, production, and sale of luxury electric vehicles, with its flagship model being the FF 91, targeting premium consumers and leveraging advanced technology and connectivity features. Founded in 2014 by Jia Yueting, FF Inc has experienced notable financial challenges, leadership changes, and strategic partnerships, including collaborations with suppliers and investors to support its ambitious growth. The company positions itself as a competitor to established EV brands like Tesla and Lucid, emphasizing innovation in mobility and user experience. Candidates should be aware of FF Inc's dynamic environment, ongoing efforts to scale production, and its vision of reshaping the future of transportation through cutting-edge technology.
How to land this job
Position your resume to highlight your strong communication skills and ability to maintain composure in high-pressure situations, as FF Inc values a calm and friendly demeanor when interacting with customers.
Emphasize your problem-solving abilities, customer service experience (if any), and proficiency with basic computer tools such as email and chat platforms, aligning with the job's core responsibilities.
Apply through multiple channels including FF Inc's official corporate career site, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees in the customer service division at FF Inc on LinkedIn and use ice breakers like commenting on their team culture or asking about their favorite part of working at FF Inc to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'calm demeanor,' 'problem-solving,' 'communication skills,' and 'computer proficiency' to pass initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find LinkedIn contacts to network with, allowing you to focus more time on preparing for interviews and skill development.
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