Job summary
Job post source
This job is directly from Driving Academy
Job overview
The Customer Service Representative at Driving Academy is responsible for managing customer interactions and driving sales to support the company's mission of helping students earn their Commercial Drivers License.
Responsibilities and impact
The role involves communicating with customers and leads, conducting sales presentations, processing payments, handling customer inquiries and complaints, instructing new students, maintaining compliance with policies, managing sales documentation, and using CRM software to track sales activities.
Compensation and benefits
The position offers health insurance subsidy, paid holidays, PTO program, 401K, tuition reimbursement, professional sales training and development opportunities, and sick leave.
Experience and skills
Candidates need a high school diploma or equivalent, with a bachelor's degree preferred, at least 2 years of sales experience including inside and telecom sales, fluency in English and Spanish, strong sales, communication, organizational, and CRM skills.
Career development
The job provides professional sales training and development opportunities to support career growth within the company.
Work environment and culture
Driving Academy values integrity, accountability, results orientation, and diversity, fostering an inclusive and professional work environment focused on team success and individual growth.
Company information
Driving Academy offers affordable, state-approved CDL training, focusing on helping students achieve their commercial driving licenses with a mission centered on freedom and personal success.
Application process
Applicants should send their resume with the job title and source in the email subject to hr@cdldrivingacademy.com or connect with their recruiter if already a candidate.
Unique job features
This role is distinguished by its focus on inside sales within a driving school environment, bilingual requirements, and a strong emphasis on integrity and customer relationship management.
Company overview
Driving Academy is a driving school that specializes in providing comprehensive driver education and training programs to help individuals obtain their driver's licenses and improve their driving skills. The company generates revenue through its range of services, including classroom instruction, behind-the-wheel training, and specialized courses such as defensive driving and CDL (Commercial Driver's License) training. Founded with a mission to promote road safety and responsible driving, Driving Academy emphasizes practical, hands-on learning and personalized instruction. It has built a reputation for its structured curriculum, experienced instructors, and commitment to preparing students for real-world driving scenarios.
How to land this job
Position your resume to highlight your inside sales expertise and your ability to manage warm leads through the sales funnel, emphasizing your communication skills and integrity, which are core to Driving Academy's values.
Focus on demonstrating your proficiency with CRM systems, Microsoft Office or Google Suite, and your bilingual fluency in English and Spanish, as these are critical for managing customer relationships and sales documentation.
Apply through multiple channels including Driving Academy's corporate careers page, LinkedIn job postings, and job boards where the position is listed to maximize your visibility.
Connect with current employees or recruiters in the sales or customer service divisions at Driving Academy on LinkedIn; use ice breakers like complimenting their commitment to diversity or asking about their experience with the company’s sales training programs.
Optimize your resume for ATS by incorporating keywords such as 'inside sales,' 'CRM,' 'bilingual,' 'customer service,' and 'sales negotiation,' ensuring these terms appear naturally in your skills and experience sections.
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