Job summary
Job post source
This job is directly from YMCA of Northwest North Carolina
Job overview
The Member Experience Representative enhances membership engagement, growth, and retention through personal relationships and excellent service.
Responsibilities and impact
Daily tasks include greeting members, conducting tours, processing new member ID cards, addressing complaints, and supporting the Annual Giving Campaign.
Experience and skills
An associate's degree and two years of related experience are preferred, along with strong customer service and communication skills.
Company information
YMCA of Northwest North Carolina is dedicated to community engagement and wellness, providing various programs and services to its members.
Company overview
The YMCA of Northwest North Carolina is a nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. They generate revenue through membership fees, program fees, donations, and grants, which fund various programs such as childcare, fitness classes, and community outreach initiatives. Established in the late 19th century, the YMCA has a rich history of serving diverse populations and adapting to community needs, making it a cornerstone of support and wellness in the region.
How to land this job
Position your resume to showcase your skills in customer service, relationship building, and administrative tasks, as these are central to the Member Experience Representative role at YMCA of Northwest North Carolina.
Highlight your ability to engage members and foster commitment through personal relationships, emphasizing any past experiences that demonstrate these skills.
Apply through various channels, including the YMCA of Northwest North Carolina's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with professionals in the membership and wellness departments at YMCA of Northwest North Carolina on LinkedIn to ask about the role; potential ice breakers could include discussing your passion for community engagement or asking about their experiences at the YMCA.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'membership engagement,' 'customer service,' and 'administrative duties,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to simplify your application process, enabling you to focus on networking and preparing for interviews while ensuring your application is tailored and submitted through the right channels.
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