2.7 August Apparel, Inc.

E-Commerce Customer Experience Representative

LOS ANGELES, CAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from 2.7 August Apparel, Inc.

  • Job overview

    The E-Commerce Customer Experience Representative at 2.7 August Apparel, Inc. is responsible for delivering exceptional customer service and support to online shoppers, ensuring a seamless and positive e-commerce experience.

  • Responsibilities and impact

    The role involves responding promptly to customer inquiries, processing orders and refunds, collaborating with logistics and accounting teams, maintaining accurate inventory and product data, troubleshooting issues, and gathering customer feedback to improve the online shopping experience.

  • Experience and skills

    Candidates should have a Bachelor's degree, at least 2 years of customer service experience in the apparel industry, familiarity with e-commerce platforms, inventory management, CRM software, and strong communication, problem-solving, and organizational skills; experience with N41 and FedEx Ship Manager is preferred.

Company overview

2.7 August Apparel, Inc. is a Los Angeles-based company founded in 2011, specializing in women's contemporary apparel. The company operates as a digital shopping destination, offering a diverse range of trendy and stylish clothing for wholesale and direct-to-consumer markets. With headquarters in both Los Angeles, CA, and Dallas, TX, 2.7 August Apparel generates revenue through the sale of its fashion-forward collections, catering to both B2B and B2C segments. The company is known for its commitment to providing high-quality, fashionable apparel and has a significant presence in the fast-fashion industry.

How to land this job

  • Position your resume to highlight your experience in customer service within e-commerce, emphasizing your ability to manage order inquiries, returns, and issue resolution promptly and effectively.

  • Focus on showcasing your familiarity with inventory management, e-commerce platforms, and customer relationship management software, as well as your strong communication and problem-solving skills.

  • Apply through multiple channels including 2.7 August Apparel, Inc.'s corporate careers page and LinkedIn to maximize your application visibility.

  • Connect with current employees in the customer experience or e-commerce divisions at 2.7 August Apparel, Inc. on LinkedIn; use ice breakers like complimenting their recent product launch or asking about their approach to handling high-volume customer inquiries.

  • Optimize your resume for ATS by incorporating key terms from the job description such as 'order processing,' 'customer support software,' 'inventory management,' 'FedEx Ship Manager,' and 'e-commerce platforms' to increase your chances of passing initial screenings.

  • Jennie Johnson's Power Apply feature can automate applying across multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.

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