Job summary
Job post source
This job is directly from Locus Robotics
Job overview
The Technical Support Specialist - Robotics at Locus Robotics provides first-line technical support for robotic systems, ensuring efficient issue resolution and customer satisfaction.
Responsibilities and impact
The role involves managing support tickets for tier 1 and 2 issues, diagnosing hardware, software, and network problems, collaborating with engineering teams, maintaining SLAs, updating knowledge base articles, and communicating clearly with customers.
Experience and skills
Candidates should have an Associate's or Bachelor's degree in Robotics, IT, Computer Science or related field, 2+ years in technical help desk or support, expertise in troubleshooting hardware, software, and networks, and strong communication skills.
Work environment and culture
Locus Robotics promotes a dynamic and supportive environment focused on innovation and customer service, operating with a global presence and a commitment to equal opportunity.
Company information
Locus Robotics is a global leader in warehouse automation, known for its AI-driven autonomous mobile robots and Robots-as-a-Service model, serving over 150 major brands worldwide.
Team overview
The candidate will join the Support Helpdesk Team, working closely with engineering and cross-functional teams to resolve technical issues.
Job location and travel
The position requires working Friday to Monday, 6 AM to 5 PM EST; specific office or remote location details are not provided.
Unique job features
The role offers the unique opportunity to work with advanced AI-driven robotic systems in a fast-paced, innovative warehouse automation environment.
Company overview
Locus Robotics is a leading provider of autonomous mobile robots designed to optimize warehouse operations. They generate revenue by selling and leasing their innovative robotic solutions to logistics, retail, and e-commerce companies seeking to enhance productivity and efficiency in their fulfillment centers. Founded in 2014, Locus Robotics emerged from the need to improve warehouse automation and has since gained recognition for its cutting-edge technology and scalable solutions. The company has experienced significant growth, expanding its global footprint and forming strategic partnerships with industry leaders to advance the future of warehouse automation.
How to land this job
Position your resume to highlight your experience in technical support, especially in troubleshooting hardware, software, and network issues relevant to robotics systems, emphasizing your ability to manage tier 1 and tier 2 customer support tickets efficiently.
Showcase your skills in using ticketing systems, remote support tools, and your ability to collaborate with engineering and cross-functional teams to resolve complex technical problems, as these are key responsibilities in the role.
Apply via multiple channels including Locus Robotics' corporate careers page and LinkedIn to maximize your application visibility and increase your chances of landing an interview.
Connect with current Technical Support Specialists or team members in the Support Helpdesk division at Locus Robotics on LinkedIn; when reaching out, use ice breakers like commenting on recent innovations by Locus Robotics or asking about the challenges faced in their support roles to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'ticketing systems,' 'hardware troubleshooting,' 'software troubleshooting,' 'network issues,' and 'customer satisfaction' to ensure your resume passes automated screening.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and improving your skills.
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