Job summary
Job post source
This job is directly from Assurant
Job overview
The Inbound Customer Care Representative at Assurant serves as the primary voice of the company, delivering excellent customer service and resolving inquiries related to hazard insurance, mortgage banking, and property loss.
Responsibilities and impact
The role involves handling inbound customer calls, researching and resolving loan-level inquiries, listening empathetically, solving problems, participating in special projects, and adapting to changing priorities while providing a positive customer experience.
Experience and skills
Requires a minimum high school diploma or GED, at least 2 years of customer-facing experience, excellent communication and listening skills, attention to detail, ability to multitask with technology, and adaptability to a fast-paced environment.
Career development
Assurant offers a robust paid training program to equip employees with necessary tools and knowledge for success in the role.
Work environment and culture
The company values customer experience highly, promotes empathy, problem-solving, and quality service, and operates with flexible scheduling including weekends and holidays.
Company information
Assurant is a company focused on customer service in insurance and related financial services, emphasizing quality and customer satisfaction.
Job location and travel
This is a full-time remote position requiring reliable internet service with specified minimum speeds, with work schedules set but flexible based on business needs.
Unique job features
The job includes a comprehensive paid training program and requires flexibility to work varying schedules including holidays and weekends.
Company overview
Assurant, Inc. is a global provider of risk management products and services, specializing in insurance solutions for mobile devices, appliances, vehicles, and funeral planning. They generate revenue through premiums, service fees, and extended service contracts. Founded in 1892 as La Crosse Mutual Aid Association, Assurant has evolved significantly, expanding its offerings and acquiring various companies to enhance its market position. Their focus on innovation and customer-centric services has solidified their reputation in the insurance industry.
How to land this job
Position your resume to highlight your strong customer service experience, especially in handling inbound calls and resolving customer issues with empathy and patience, as this aligns with Assurant's focus on customer care excellence.
Emphasize your communication skills, ability to multi-task with technology, and adaptability to fast-paced environments, which are key for success in this role.
Apply through multiple platforms including Assurant's corporate career site and LinkedIn to maximize your chances of being noticed for the Inbound Customer Care Representative position.
Connect with current Assurant employees in the customer service or client relations division on LinkedIn; use ice breakers like complimenting their commitment to customer experience or asking about the training program to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'inbound calls,' 'problem solving,' 'empathy,' 'multi-tasking,' and 'adaptability' to ensure it passes initial screenings.
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