Job summary
Job post source
This job is directly from Trivium Life Services
Job overview
The Tier 1 Support Specialist at Trivium Life Services provides first-level technical support to staff across all locations, ensuring smooth daily IT operations and timely resolution of user issues.
Responsibilities and impact
The role involves responding to Level 1 support requests, troubleshooting hardware and software issues, assisting with onboarding/offboarding, managing service tickets, supporting internal systems, traveling to regional sites for support, and collaborating with MSPs.
Experience and skills
Requires a high school diploma or equivalent, preferably an associate degree, experience with Microsoft products, strong familiarity with PC hardware/software in a Windows environment, good communication and analytical skills, and a valid driving record acceptable to the company's insurance.
Job location and travel
The job requires travel between sites periodically and occasional attendance at seminars or meetings, with a normal office environment and occasional weekend/evening work and on-call availability.
Unique job features
The position includes on-call rotation for after-hours support, travel to regional sites, and collaboration with Managed Services Providers, emphasizing confidentiality and strong interpersonal skills.
Company overview
Trivium Life Services is a company dedicated to providing support and care for individuals with intellectual and developmental disabilities, mental health needs, and those seeking substance use recovery. They generate revenue through a variety of services, including residential care, community-based programs, and therapeutic interventions. Trivium Life Services is known for its person-centered approach, emphasizing individualized care plans that cater to the unique needs of each client. The company has a history of evolving its services to meet the changing needs of the communities it serves, reflecting a commitment to innovation and quality care.
How to land this job
Position your resume to highlight your experience with first-level technical support, focusing on troubleshooting desktops, laptops, printers, and common software like Microsoft Office and Teams, as these are core duties for the Tier 1 Support Specialist role at Trivium Life Services.
Emphasize your skills in handling user onboarding and offboarding processes, equipment deployment, and maintaining IT documentation, showcasing your ability to support smooth technology operations across multiple locations.
Apply through multiple channels including Trivium Life Services' corporate careers site, LinkedIn job postings, and other relevant job boards to maximize your exposure for this position.
Connect with current IT staff or Tier 1 Support team members at Trivium Life Services on LinkedIn; start your message by referencing your interest in the role and ask about their experience with the team or the company culture to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'first-level support,' 'ticketing system,' 'Microsoft Office,' 'hardware troubleshooting,' 'user onboarding,' and 'IT documentation' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and building relevant skills.
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