NKU Graduate Education

Student Technology Support Specialist (NKU Students)

NEWPORT, KYPosted 22 days ago

Job summary

  • Job post source

    This job is directly from NKU Graduate Education

  • Job overview

    The Student Technology Support Specialist at NKU provides technical support to faculty, staff, and students, ensuring smooth operation of technology resources within the university.

  • Responsibilities and impact

    The role involves diagnosing and resolving technical issues via phone, chat, and in person, assisting with hardware and software setup, supporting labs and classrooms, and providing technology training.

  • Compensation and benefits

    The position pays $11.50 per hour, with no additional benefits mentioned; it is a part-time student role with variable hours during the school year and summer.

  • Experience and skills

    Great customer service skills and effective communication are required; technical skills are desired but not mandatory; preference for undergraduate students; ability to lift up to 20 lbs.

  • Work environment and culture

    The role emphasizes courtesy, responsibility, and diligence, reflecting a supportive and student-focused work environment at NKU.

  • Company information

    NKU Graduate Education is part of Northern Kentucky University, supporting educational and operational functions within the institution.

  • Job location and travel

    The job is located at the Kenneth R. Lucas Administrative Center on NKU's campus, with varied hours up to 25 per week during the school year and up to 35 in summer.

  • Application process

    Applicants must complete an online student employment application and undergo a pre-employment criminal background check as required by state law.

  • Unique job features

    This position is specifically designed for NKU students, offering flexible hours and practical technical support experience within an educational setting.

Company overview

NKU Graduate Education is the division of Northern Kentucky University responsible for overseeing and supporting advanced degree programs, including master's, doctoral, and certificate offerings across a variety of disciplines. The university generates revenue primarily through tuition, research grants, and partnerships with regional employers and organizations seeking workforce development. Founded in 1968, NKU has grown into a significant educational institution in the Greater Cincinnati area, emphasizing community engagement and applied learning. The graduate division is known for fostering innovation, professional growth, and interdisciplinary collaboration among students and faculty. Candidates should be aware of NKU’s commitment to diversity, regional impact, and its strategic focus on preparing graduates for leadership roles in their fields.

How to land this job

  • Position your resume to emphasize strong customer service skills and effective communication abilities, both verbal and written, as these are key for the Student Technology Support Specialist role at NKU Graduate Education.

  • Highlight any technical experience or familiarity with hardware and software troubleshooting, even if informal, along with your ability to work independently and responsibly.

  • Apply through multiple channels including the NKU Graduate Education official job portal, LinkedIn, and other job boards listing this position to maximize your visibility.

  • Connect on LinkedIn with current IT Infrastructure and Operations staff or student employees at NKU Graduate Education; ice breakers can include asking about their experience working in technology support or inquiring about tips for succeeding in the role.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'hardware/software troubleshooting,' 'technology training,' and 'communication skills' to ensure your resume passes initial screenings.

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