Applied Innovation

Dedicated Onsite IT Technician - Tier 2 Grand Rapids MI

GRAND RAPIDS, MIPosted a month ago

Job summary

  • Job post source

    This job is directly from Applied Innovation

  • Job overview

    The Dedicated Onsite IT Technician - Tier 2 role at Applied Innovation involves providing advanced technical support and infrastructure management at a key client site and the company's office, impacting client IT operations and internal IT team collaboration.

  • Responsibilities and impact

    The technician will act as the primary Tier 2 support at a client site three days a week, troubleshoot complex issues across Windows, macOS, servers, and networks, assist with patching and upgrades, collaborate with Tier 1 and Tier 3 teams, and maintain documentation while traveling locally between sites.

  • Compensation and benefits

    The position offers full medical, dental, and life insurance, a 401(k) with company match, paid vacation and holidays, access to an onsite fitness center, career advancement support, training access, and mileage reimbursement for client travel.

  • Experience and skills

    Candidates need 3+ years of technical support or systems administration experience, proficiency with Microsoft Entra AD, O365, Windows/macOS, Exchange, Active Directory, DNS, DHCP, antivirus, content filtering, and network troubleshooting, strong documentation and communication skills, a valid driver's license, and relevant certifications or ability to earn them within 90 days.

  • Career development

    The role supports growth into cloud, security, or engineering positions with career advancement support and training access provided by the company.

  • Work environment and culture

    Applied Innovation fosters a collaborative, respectful, and accountable team-first culture with autonomy supported by a knowledgeable team and a focus on building client trust.

  • Company information

    Applied Innovation is a managed network services provider passionate about helping businesses grow through smarter, secure technology, emphasizing investment in people and a fast-paced, collaborative environment.

  • Team overview

    The technician will join the Managed Network Services team, working closely with Tier 1 and Tier 3 teams to resolve issues and execute projects.

  • Job location and travel

    The job is based in Grand Rapids, MI, with a hybrid schedule spending three days onsite at a client location and two days at the company office, requiring local travel reimbursed by mileage stipend.

  • Unique job features

    This role offers autonomy with team support, consistent client site work for relationship building, and full mileage reimbursement for travel between sites.

Company overview

Applied Innovation is a technology solutions company specializing in providing innovative software and IT services to businesses across various industries. They generate revenue through custom software development, IT consulting, and managed services, helping clients optimize their operations and drive digital transformation. Founded in the early 2000s, the company has a history of leveraging cutting-edge technologies to solve complex business problems, establishing a reputation for delivering high-quality, scalable solutions. Their commitment to innovation and customer-centric approach has made them a trusted partner for many leading organizations.

How to land this job

  • Position your resume to highlight your hands-on Tier 2 IT support experience, especially your ability to manage Windows, macOS, Microsoft Entra/Active Directory, Exchange, and network troubleshooting in professional environments.

  • Emphasize your problem-solving skills, autonomy in managing client site IT operations, and collaboration with Tier 1 and Tier 3 teams to resolve complex issues and complete projects.

  • Apply through multiple channels including Applied Innovation's corporate careers page and LinkedIn job postings to maximize your chances of being noticed for this role.

  • Connect with current employees in the Managed Network Services team or IT division at Applied Innovation on LinkedIn; use ice breakers like commenting on their recent projects, asking about the team culture, or expressing enthusiasm for their client-focused approach.

  • Optimize your resume for ATS by incorporating keywords such as 'Tier 2 technician,' 'Microsoft Entra,' 'Active Directory,' 'Exchange,' 'O365,' 'network troubleshooting,' and 'infrastructure support' to ensure it passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify multiple application portals, and find LinkedIn contacts for networking, saving you valuable time and improving your application effectiveness.

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