Job summary
Job post source
This job is directly from City of Cleveland
Job overview
The IT Administrator Specialist role involves supporting IT projects and initiatives within the City of Cleveland, ensuring smooth IT operations and administrative assistance.
Responsibilities and impact
The specialist will create and maintain user accounts, install and update software, troubleshoot hardware and software issues, manage workstations, handle support requests, and coordinate with IT network personnel to resolve connectivity issues.
Compensation and benefits
The City of Cleveland offers comprehensive medical, dental, vision, prescription, and life insurance benefits, with specifics discussed at hire; salary details are not provided.
Experience and skills
Requires a High School Diploma or GED, with preference for an Associate or Bachelor's degree; one year of relevant experience or equivalent certification programs; proficiency in Microsoft Office and ability to lift 30 pounds; preferred skills include strong communication, multitasking, problem-solving, and IT security knowledge.
Work environment and culture
The City emphasizes principles such as employee empowerment, equity, transparency, and purposeful work, fostering a supportive and inclusive environment.
Company information
The City of Cleveland is a municipal government entity focused on serving its residents with various public services and initiatives.
Job location and travel
The position is based in Cleveland, Ohio, with no specific mention of remote work or travel requirements.
Unique job features
This role uniquely combines IT technical support with administrative project assistance within a government setting.
Company overview
The City of Cleveland is a municipal government entity responsible for overseeing the administration and services of Cleveland, Ohio. It operates various departments that manage public services such as safety, public health, transportation, and community development. The city generates revenue through taxes, fees, and grants, which are used to fund public services and infrastructure projects. Historically, Cleveland has been a significant industrial hub, and its government plays a crucial role in promoting economic development and improving the quality of life for its residents. Understanding the city's initiatives and priorities, such as sustainability and urban revitalization, can be beneficial for potential job candidates.
How to land this job
Tailor your resume to highlight your proficiency with Microsoft Office products, Active Directory, M365 Copilot user management, and experience with operating system software installation and troubleshooting, as these are key responsibilities for the IT Administrator Specialist at City of Cleveland.
Emphasize your ability to handle helpdesk support requests efficiently, your knowledge of IT security principles, and your skills in configuring DNS, DHCP, and network troubleshooting, as these are critical for this role.
Apply through multiple online platforms including the City of Cleveland's official careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current IT department staff or project managers at City of Cleveland on LinkedIn, using ice breakers like commenting on recent city IT initiatives or asking about their experience working on specific IT projects or helpdesk challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory', 'M365 Copilot', 'helpdesk tickets', 'DNS', 'DHCP', 'IT security', and 'Microsoft Office' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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