Job summary
Job post source
This job is directly from Matrix USA
Job overview
The Desktop Support Technician role at Matrix USA involves providing technical support and network administration with a focus on healthcare sector clients, impacting IT service quality and client satisfaction.
Responsibilities and impact
The technician will troubleshoot technical issues, perform maintenance, document work, protect client data, collaborate with management teams, and implement hardware and software projects.
Compensation and benefits
The salary ranges from $20 to $35 per hour; benefits include competitive compensation and a supportive work environment, though specific benefits are not detailed.
Experience and skills
Requires 5+ years of PC support experience, knowledge of Microsoft network administration, security products, excellent communication skills, and availability for emergency response; healthcare IT experience and certifications are preferred.
Career development
Matrix offers rewarding career opportunities in a dynamic, fast-growing company with a focus on learning, sharing, and fostering talent.
Work environment and culture
Matrix promotes a diverse, inclusive, and equal opportunity work environment focused on innovation, collaboration, and employee contribution.
Company information
Matrix USA is a global IT consultancy founded in 2001 with 13,000 employees, specializing in technology services across various sectors including healthcare, finance, and telecom.
Unique job features
The role involves working with a variety of security products and network designs in a healthcare-focused IT environment, offering exposure to complex technical projects.
Company overview
Matrix USA is a prominent player in the beauty and haircare industry, specializing in professional hair color, care, and styling products. As a subsidiary of L'Oréal, the company generates revenue by selling its products to salons and beauty professionals, leveraging its strong brand reputation and innovative product lines. Founded in 1980 by Arnie and Sydell Miller, Matrix has a rich history of empowering salon professionals with high-quality, accessible products. The company is known for its commitment to education and support for stylists, offering training and resources to help them excel in their craft.
How to land this job
Position your resume to highlight your 5+ years of experience in Microsoft network administration, desktop support, and troubleshooting, emphasizing your ability to handle technical issues from desktops to firewalls.
Focus on showcasing your experience with network design, security products like Firewalls, AV, VPNs, and your customer service skills, especially in healthcare IT or SMB environments as noted in the job description.
Apply through multiple channels including Matrix USA’s official corporate website and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the IT support or network administration divisions at Matrix USA on LinkedIn; start conversations by referencing recent company projects or expressing your enthusiasm for their work in healthcare IT and network security.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'network administration,' 'firewall troubleshooting,' 'customer service,' and 'healthcare IT,' ensuring your resume passes automated screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill enhancement.
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