Job summary
Job post source
This job is directly from SRS Distribution Inc.
Job overview
The Service Desk Analyst at SRS Distribution Inc. provides essential first-tier IT support and customer service to corporate, branch, and remote users, ensuring smooth technology operations.
Responsibilities and impact
The role involves responding promptly to IT service requests, troubleshooting hardware and software issues, maintaining Active Directory, supporting audio/visual technology, documenting work via ITSM tools, participating in on-call rotations, and assisting with team projects and travel as needed.
Experience and skills
Requires a high school diploma or GED with five years of desktop administration experience, strong troubleshooting skills, knowledge of Microsoft and Apple software, audio/visual tech, mobile OS, excellent communication, and flexibility in work hours; Microsoft/CompTIA and ITIL certifications are preferred.
Work environment and culture
The work environment includes indoor office, warehouse, and outdoor yard settings with interaction among employees, emphasizing teamwork, customer focus, and flexibility.
Company information
SRS Distribution Inc. is a company that values military veterans and emphasizes leadership, teamwork, performance, integrity, and safety in its hiring practices.
Job location and travel
The job is located at SRS Distribution in McKinney, TX, with up to 25% travel required and a mix of indoor and outdoor work environments.
Application process
Candidates are encouraged to register their details via the 'Introduce Yourself' link if not the right fit, suggesting an online application process.
Unique job features
The position includes unique responsibilities such as supporting multi-media and video conferencing technology, working in diverse environments, and participating in an on-call rotation.
Company overview
SRS Distribution is a leading distributor of roofing and building products in the United States. Founded in 2008, the company has rapidly expanded through strategic acquisitions and organic growth, now operating over 400 locations nationwide. They generate revenue by supplying a wide range of roofing materials, siding, windows, and other related products to contractors and builders. SRS Distribution is known for its customer-centric approach, strong supplier relationships, and commitment to innovation in the building materials industry.
How to land this job
Position your resume to highlight your experience in desktop administration, troubleshooting hardware and software issues, and supporting both Microsoft and Apple/Macintosh environments, as these are core to the Service Desk Analyst role at SRS Distribution Inc.
Emphasize your skills in customer service, ITSM tools, Active Directory maintenance, and your ability to meet SLA deadlines, as well as your experience with audio/visual and video conferencing technologies.
Apply through multiple channels including the SRS Distribution corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your chances of being noticed.
Connect on LinkedIn with current employees in the Information Services Team or Tech Central division at SRS Distribution Inc., and use ice breakers like commenting on recent company technology initiatives or asking about their experience with the Tech Lounge support environment to start conversations.
Optimize your resume for ATS by incorporating keywords such as 'ITSM tools,' 'Active Directory,' 'desktop administration,' 'troubleshooting,' 'Microsoft,' 'Apple/Macintosh,' 'audio/visual technology,' and 'SLA compliance' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.