Job summary
Job post source
This job is directly from Planned Companies
Job overview
The DC/VA Concierge Floater role at Planned Companies focuses on providing exceptional front desk and concierge services to tenants, guests, and vendors, enhancing their experience and ensuring property safety and presentation.
Responsibilities and impact
The job involves greeting and assisting tenants, guests, and vendors, scheduling reservations and appointments, organizing on-site events, providing local information and referrals, managing mail and deliveries, answering phones, monitoring the lobby, and controlling keys and access cards.
Compensation and benefits
Full-time employees working 30 or more hours weekly are eligible for medical, dental, vision, and other benefits, while all employees can participate in a 401K plan with employer match.
Experience and skills
Candidates need 3+ years of customer service experience, strong communication skills, basic computer proficiency, knowledge of local attractions, multitasking ability, and the capacity to lift up to 50lbs.
Work environment and culture
Planned Companies values a warm, welcoming, and inclusive environment, emphasizing equal opportunity employment without discrimination.
Company information
Planned Companies provides lifestyle services focused on tenant and guest experience, emphasizing safety and property presentation.
Job location and travel
The position is located in the DC/VA area, serving multiple properties as a concierge floater.
Unique job features
The role offers unique opportunities to personalize tenant experiences and organize community events, distinguishing it from typical front desk positions.
Company overview
Planned Companies, founded in 1898 and headquartered in Parsippany, New Jersey, is a leading provider of janitorial, maintenance, security, and concierge services for both commercial and residential properties. With a workforce of over 1,000 employees, the company generates approximately $634 million in revenue. Planned Companies enhances property value and tenant satisfaction through comprehensive building solutions, leveraging over a century of industry experience. The company is known for its commitment to operational excellence and customer service, which is driven by a dedicated executive and operations team.
How to land this job
Position your resume to highlight your 3+ years of customer service experience and your passion for providing warm, welcoming interactions, as these are central to the Concierge Floater role at Planned Companies.
Emphasize your communication skills, multitasking ability, and knowledge of local attractions and establishments, since these directly align with the job's responsibilities of greeting tenants, scheduling reservations, and offering local recommendations.
Apply through multiple channels including Planned Companies’ official corporate website and LinkedIn to maximize your visibility and chances of getting noticed for this position.
Connect with current Front Desk Associates or Concierge staff at Planned Companies on LinkedIn to gain insights and express genuine interest; ice breakers could include asking about their favorite local spots or how they customize tenant experiences.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multitasking,' 'local attractions,' 'communication skills,' and 'scheduling reservations' to ensure it passes automated screenings.
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