Job summary
Job post source
This job is directly from Micro Center
Job overview
The Technical Support Representative role at Micro Center involves providing exceptional technical support and driving sales through service solutions, enhancing customer experience with technology products.
Responsibilities and impact
The job requires managing inbound contacts via multiple channels, troubleshooting, product setup, issue resolution, documenting customer interactions, and meeting personal and team goals to support customer satisfaction and sales growth.
Compensation and benefits
Micro Center offers employee discounts including a Friends & Family program, tuition reimbursement, education discounts, paid time off, vendor and company job training, and career advancement opportunities.
Experience and skills
Candidates should have a high school diploma with preferred related customer service experience, strong communication skills, problem-solving ability, proficiency in typing, multitasking skills, and a passion for technology; bilingual Spanish speakers are encouraged to apply.
Career development
The company provides on-the-job training, education discounts, and career advancement opportunities for motivated individuals.
Work environment and culture
Micro Center promotes an energetic, casual, and fun work environment with a focus on teamwork, customer commitment, and employee growth.
Company information
Micro Center is a leading computer and electronics retailer known for its extensive product selection and knowledgeable staff, committed to taking care of associates and customers.
Unique job features
The role offers the chance to work with a wide range of premier computer products and technology in a supportive environment with regular perks like treats and raffles.
Company overview
Micro Center is a leading American computer and electronics retailer known for its extensive selection of hardware, software, and accessories. Founded in 1979, the company has grown to operate numerous stores across the United States, offering a wide range of products from laptops and desktops to gaming equipment and DIY components. Micro Center generates revenue through both in-store and online sales, catering to tech enthusiasts, professionals, and everyday consumers. Their commitment to competitive pricing, expert staff, and a vast inventory has solidified their reputation as a go-to destination for technology needs.
How to land this job
Tailor your resume to highlight your passion for technology and customer service skills, emphasizing your ability to troubleshoot and resolve technical issues effectively, as this aligns with Micro Center's focus on exceptional technical support and sales through service solutions.
Showcase your communication skills, both verbal and written, and your multitasking abilities, as the role requires managing inbound contacts across multiple channels like phone, chat, text, and email while maintaining customer satisfaction.
Apply through multiple platforms including Micro Center's official corporate careers page and LinkedIn to maximize your chances of getting noticed for this part-time Technical Support Representative position.
Connect with current employees in Micro Center's customer support or technical divisions on LinkedIn; start conversations by complimenting recent company initiatives or asking about their experience working with Micro Center's technology products and customer service culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'troubleshooting,' 'multitasking,' and 'communication skills' to ensure it passes automated screening and reaches hiring managers.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, optimize your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your technical knowledge.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.