Director - BCG Vantage, Customer Experience (CX)
BOSTON, MAPosted 20 days ago
Job summary
Job post source
This job is directly from Boston Consulting Group (BCG)
Job overview
The Director - BCG Vantage, Customer Experience (CX) leads a team of CX experts within BCG's MSP Practice to drive strategic customer experience initiatives that enhance client business growth and transformation.
Responsibilities and impact
The role involves managing a team of 4+ CX experts, contributing to client cases, proposals, and workshops, supporting conferences, developing new consulting offers, conducting research, and evolving BCG's CX insights and tools to meet client needs.
Compensation and benefits
The compensation includes a base salary of $174,100 for Chicago & Boston employees, an annual discretionary bonus up to 30%, and a profit-sharing retirement fund contribution starting at 5% and increasing to 10% after two years, along with a comprehensive benefits package.
Experience and skills
Candidates need 7+ years consulting experience or 8+ years industry experience (12-14+ preferred), a Bachelor's degree (advanced preferred), fluency in English, and preferably experience in telecom, retail, banking, insurance, or travel sectors, with strong business acumen and communication skills.
Career development
The role offers career progression through team leadership and involvement in innovative CX projects within BCG Vantage, providing opportunities to develop expertise and influence across global teams.
Work environment and culture
BCG promotes a collaborative, diverse, and innovative work environment with a focus on blending digital and human capabilities to drive client success.
Company information
Boston Consulting Group is a leading global management consulting firm founded in 1963, known for pioneering business strategy and delivering transformative solutions across industries.
Team overview
The candidate will join the BCG Vantage Customer Experience team, collaborating with global topic leads and a diverse group of experts embedded within BCG's practice areas.
Job location and travel
The position is based in major global offices including Canary Wharf, Boston, Paris, Chicago, and Madrid, with a virtual and collaborative work dynamic.
Unique job features
This role uniquely integrates deep CX expertise with proprietary BCG tools and data, focusing on cutting-edge digital and AI-driven customer experience innovations to solve complex client challenges.
Company overview
Boston Consulting Group (BCG) is a global management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. They make money by providing strategic advice and solutions across various industries, including technology, healthcare, and finance, often through long-term client engagements. Founded in 1963 by Bruce D. Henderson, BCG has a rich history of pioneering business strategies and is known for its influential frameworks like the growth-share matrix.
How to land this job
Position your resume to emphasize your deep expertise in customer experience across online and offline touchpoints, showcasing your ability to develop customer-centric strategies that drive growth and lifetime value.
Highlight your leadership skills in managing and developing teams, especially your experience in driving KPIs such as case billability, quality, and content creation within consulting environments.
Apply through multiple channels including BCG's official careers site and LinkedIn to maximize your application visibility and ensure you don't miss any opportunities.
Connect with current BCG Vantage and Customer Experience professionals on LinkedIn, using ice breakers such as complimenting their recent conference presentations or asking about the latest CX innovations they are working on to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer journey mapping,' 'AI and automation in CX,' 'quantitative and qualitative research,' and 'agile ways of working' to pass initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best platforms to apply through, and identify relevant LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and refining your expertise.
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