Job summary
Job post source
This job is directly from Boise State University
Job overview
The Technical Support Specialist I at Boise State University provides frontline IT support and troubleshooting to enhance user experience and incident resolution across campus.
Responsibilities and impact
The role involves troubleshooting software and hardware issues, maintaining technical documentation, training new IT staff, supporting desktop applications and systems, and collaborating with various departments and vendors.
Compensation and benefits
The starting salary is $50,065.60 annually with a comprehensive benefits package including paid holidays, vacation days, retirement contributions, health insurance, and tuition fee waivers.
Experience and skills
Requires a bachelor's degree with 1 year of desktop management experience or equivalent, knowledge of PC hardware and software, excellent communication skills, and familiarity with multiple operating systems and diagnostic tools; preferred degrees include Computer Information Systems, Management Information Systems, or Computer Science.
Career development
Opportunities include continuing job training with desktop certification exams and self-development through exposure to diverse IT challenges and technologies.
Work environment and culture
Boise State University fosters a vibrant, welcoming academic environment emphasizing innovation, community, and diversity, supporting both student and employee success.
Company information
Boise State University is a nationally recognized institution known for innovation and positive impact in Idaho, offering a supportive and inclusive academic community.
Team overview
The position is part of the Office of Information Technology's Endpoint Services team, which supports staff, faculty, and students with technology challenges across campus.
Job location and travel
The candidate is expected to work on campus in Boise, Idaho, with no visa sponsorship available.
Application process
Applicants must submit a cover letter, résumé, and three professional references to be considered for the position.
Unique job features
The role uniquely combines technical support with training responsibilities and requires interaction with nearly every department on campus, offering broad exposure to university IT operations.
Company overview
Boise State University, located in Boise, Idaho, is a public research university known for its strong emphasis on innovation and community engagement. It offers a wide range of undergraduate and graduate programs across various disciplines, including business, engineering, and health sciences. The university generates revenue through tuition, research grants, and partnerships with local industries. Established in 1932, Boise State has evolved from a junior college to a comprehensive university, gaining recognition for its research initiatives and contributions to the local economy.
How to land this job
Position your resume to highlight your experience with desktop support, troubleshooting software configurations, and hardware management, emphasizing skills relevant to the Endpoint Services team at Boise State University.
Focus on showcasing your ability to provide client support for diverse platforms including Windows and Apple OS, your technical documentation skills, and your communication abilities for training and incident resolution.
Apply through multiple avenues such as Boise State University's official careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current employees in the Office of Information Technology or Endpoint Services team on LinkedIn; start conversations with ice breakers like commenting on recent IT initiatives at Boise State or asking about the team culture and training opportunities.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'technical documentation,' 'incident resolution,' 'Microsoft Office,' 'Apple Macintosh OS,' and 'network troubleshooting' to ensure your resume passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill development.
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