Job summary
Job post source
This job is directly from Course
Job overview
The Healthcare Client Support Specialist at Course serves as the primary contact for healthcare clients, ensuring timely software support and improving client processes within a growing software company.
Responsibilities and impact
The role involves managing client issues, coordinating software deployments, assigning JIRA tickets, facilitating client meetings, prioritizing initiatives, and liaising between clients and internal teams to resolve support and configuration questions.
Compensation and benefits
The position offers a salary of $75K and is remote with onsite work required in Tampa three days a week; other benefits are not specified.
Experience and skills
Candidates should have at least 2 years of healthcare or healthcare software customer support experience, familiarity with IT healthcare applications, ticketing systems like JIRA, basic MS Office skills, and preferably knowledge of SQL, Crystal Reports, or APIs.
Work environment and culture
The company is a small but growing software firm emphasizing client satisfaction and continuous process improvement in a hybrid work environment.
Company information
Course is a small but expanding software company based in Tampa, focused on healthcare client software solutions.
Job location and travel
The job is primarily remote but requires onsite presence in Tampa on Tuesdays, Wednesdays, and Thursdays.
Unique job features
This role uniquely combines healthcare client support with software deployment coordination and requires a hybrid remote/onsite work schedule.
Company overview
Course is an innovative education technology company that focuses on creating accessible and engaging online learning platforms. They generate revenue by offering subscription-based access to a wide range of courses, certifications, and professional development programs across various industries. Founded with the mission to democratize education, Course has built partnerships with leading universities and organizations to deliver high-quality content. Candidates should note its emphasis on user experience, cutting-edge technology, and a commitment to lifelong learning, which are central to its operations and growth strategy.
How to land this job
Position your resume to highlight your healthcare client support experience, emphasizing your role as a primary contact for clients and your ability to manage software support and troubleshooting in a healthcare setting.
Focus on showcasing your skills with healthcare IT applications, ticketing systems like JIRA, and your experience coordinating deployments and managing client issues, as these are key to the role.
Apply through multiple platforms including Course's corporate career page and LinkedIn to maximize your application visibility for the Healthcare Client Support Specialist role.
Connect with current employees in Course’s client support or healthcare software divisions on LinkedIn; use ice breakers like asking about recent client success stories or how the team manages complex client configurations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'healthcare client support,' 'JIRA,' 'configuration deployments,' and 'customer satisfaction' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and facilitate LinkedIn networking, allowing you to focus more on preparing for interviews and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.