Job summary
Job post source
This job is directly from Crafty
Job overview
The Client Operations Manager at Crafty is responsible for delivering exceptional client experiences in New York City, focusing on operational quality and client satisfaction.
Responsibilities and impact
Daily responsibilities include managing client interactions, ensuring food and beverage programs meet expectations, and driving client retention and growth.
Compensation and benefits
The salary for this role ranges from $90,000 to $110,000 annually, with benefits including healthcare, 401k, paid time off, and parental leave.
Experience and skills
Candidates should have experience in the food and beverage or hospitality industry, with a focus on client service and operational management.
Career development
Opportunities for growth include shaping the future of the company and developing leadership skills within a dynamic team environment.
Work environment and culture
Crafty promotes a collaborative and innovative culture, valuing employee connectivity and a positive work environment.
Company information
Founded in 2015, Crafty enhances workplace food and beverage programs for major brands, serving over 300,000 employees monthly.
Team overview
The team is composed of passionate individuals dedicated to client success, fostering a supportive and resourceful environment.
Job location and travel
This position is based in New York City and is hybrid, allowing for a mix of in-office and remote work.
Application process
Interested candidates should apply directly through Crafty's application portal, providing relevant documentation as specified in the job listing.
Unique job features
This role offers a unique opportunity to influence the direction of a growing company and includes Crafty-grade snacks and fun events.
Company overview
Crafty is a company that specializes in providing workplace hospitality services, including food and beverage programs, office supplies, and wellness solutions. They generate revenue by partnering with businesses to create customized, employee-centric environments that enhance productivity and satisfaction. Founded in 2015, Crafty has rapidly grown by focusing on the evolving needs of modern workplaces, emphasizing sustainability and local sourcing. Their innovative approach and commitment to quality have made them a trusted partner for companies looking to improve their workplace culture and employee well-being.
How to land this job
Tailor your resume to highlight your client management skills, emphasizing your ability to anticipate client needs and create memorable experiences, which are key for the Client Operations Manager role at Crafty.
Showcase your strong communication skills, both verbal and written, as well as your experience in mentoring others to foster a collaborative environment, aligning with Crafty's emphasis on effective communication.
Apply through various platforms, including Crafty's corporate site and LinkedIn, to maximize your chances of being noticed for the Client Operations Manager position.
Network with individuals in Crafty's client operations division on LinkedIn; potential ice breakers could include discussing a recent industry trend or asking about their experience with Crafty's innovative platform.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'client satisfaction,' 'resource management,' and 'strategic thinking,' to ensure it ranks well in applicant tracking systems.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on preparing for interviews and networking rather than getting bogged down in the application details.
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