Job summary
Job post source
This job is directly from AMERICAN SYSTEMS
Job overview
The Customer Service Representative role at AMERICAN SYSTEMS supports Military Sailors and their families by providing multi-channel customer service and contributing to national priority programs.
Responsibilities and impact
The role involves resolving customer inquiries via phone, email, chat, and other channels, using various software tools, accurately entering transaction data, receiving training on military programs, and pursuing growth opportunities within the call center.
Experience and skills
Candidates must be U.S. citizens eligible for a Secret Clearance, have 2-4 years of customer service experience depending on education level, be able to work in a fast-paced environment with flexible hours, and type at least 30 WPM; Spanish speakers are encouraged to apply.
Career development
There are opportunities for advancement to Shift Supervisor or specialized teams within the call center based on skill level.
Work environment and culture
The company is employee-owned and supports federal government programs, emphasizing a fast-paced environment with flexibility for nights and weekends.
Company information
AMERICAN SYSTEMS is an employee-owned federal contractor specializing in IT, Test & Evaluation, Program Support, Engineering, and Training for national priority programs.
Team overview
The candidate will join a call center team providing multi-tiered support to military personnel and their families across the Continental US and abroad.
Job location and travel
The position supports customers throughout the Continental US and abroad, with flexible work hours including nights and weekends.
Company overview
AMERICAN SYSTEMS is a government services contractor that provides IT and engineering solutions, specializing in areas such as cybersecurity, enterprise IT, and test and evaluation. They generate revenue primarily through contracts with U.S. federal agencies, including the Department of Defense and other civilian agencies. Founded in 1975, the company has a long history of delivering mission-critical services and solutions, and it is employee-owned, which fosters a strong culture of accountability and innovation.
How to land this job
Tailor your resume to emphasize your customer service experience, especially in fast-paced environments and multi-channel communication such as phone, email, chat, and e-fax, which are critical for the AMERICAN SYSTEMS Customer Service Representative role.
Highlight your ability to accurately enter data into systems and your proficiency with CRM applications and other software tools mentioned in the job description, demonstrating your technical adaptability.
Apply through multiple platforms including the AMERICAN SYSTEMS corporate website and LinkedIn to maximize your chances of being noticed and to ensure your application reaches the right recruiters.
Connect with current employees in the customer service or military support divisions at AMERICAN SYSTEMS on LinkedIn; start conversations by referencing your shared interest in supporting military families or by asking about their experiences working with the company’s strategic federal programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multi-channel communication,' 'CRM applications,' 'Secret Clearance Eligible,' and 'fast-paced environment' to ensure it passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple job portals, tailor your resume to the job description, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the role.
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